Shadowing:

In order to start volunteering for a position on your own, you must shadow that position at least 3 times. Once you have shadowed a shift three times, we will evaluate your ability to move on. We may ask you to shadow a few more times if we feel it is necessary. If you do not feel that you are equipped at this point, you are free to shadow further, until you feel comfortable with that position. You are welcome to shadow as many different positions as you would like, to find the role within the Volunteer Team that suits you best.

Training other volunteers:

Ideally, every trained volunteer should be able to train other volunteers. That is the way the shadowing system is intended to work. It is also intended to foster teamwork and cooperation. Each of us gains more training through continued volunteer experience and exposure to new situations. It is not critical that every volunteer remember every rule and every procedure at the CSPC, because there should always be a team of people there to help out.

How to Sign Up for A Shift:

1. Log on to CenterSpace

2. Click on the “Volunteers” Tab

3. Look over the schedule of events and available shifts and find one that interests you.

4. Click on the link associated with that shift. Clicking that link will send us a note with your request.

5. If you would like to volunteer for a particular position on a permanent basis, email the Volunteer Coordinator directly

Getting Credit for Your Shift:

When you arrive at the Center to fill your shift, your first stop should be the Cashier station. At the Cashier station, there will be a sign-in sheet. If you signed up for your shift in advance, your name will be listed on the sheet. You should write your member number in the space next to your name. If you signed up at the last minute, your name may not be listed. Write your name and your member number next to the listed shift.

If you do not sign in for your shift, you may not get credit for your hours. Be sure to sign in, so you can receive credit.

Canceling A Shift:

If you are unable to fill a shift you have signed up for, or to let us know that you would like to be taken off of that shift permanently, email the volunteer coordinators at volunteers@sexpositiveculture.org.
If you have a last minute emergency that will cause you to miss your shift, or be late, please call (206) 270-9746 and send an email to our volunteer list requesting coverage.
Repeatedly missing shifts without contacting us in advance could be cause for removal from permanent shifts or from the Volunteer Team.

Refresher Courses:

Volunteer Refresher Courses are open to all volunteers and will cover a range of topics. Other educational opportunities for our volunteers are announced on our volunteer mailing list.

OPPORTUNITIES AT THE CENTER

There are many volunteering opportunities at the CSPC.

EVENT VOLUNTEERS: These volunteers staff over 80 events every month, filling various positions to create a positive, friendly, safe environment for the exploration of sexuality and sex positive culture.

NON-EVENT VOLUNTEERS: These volunteers work in the areas of Laundry, Building Maintenance & Repairs, Supply stocking, Management of storage, Lost & Found, Decorations, etc.

BEHIND-THE-SCENES: These volunteers help with office and administrative tasks, including filing, data entry, answering email queries and helping with other office tasks.

FOUNDATION VOLUNTEERS: The CSPC’s sister organization – the Foundation for Sex Positive Culture – sponsors workshops, classes and support groups at the Center every week. Foundation volunteers guarantee that these important educational opportunities and community programs continue.

PACIFIC NORTHWEST LIBRARY FOR SEX POSITIVE CULTURE– The CSPC is home to the Pacific Northwest Library for Sex Positive Culture. The Library has a broad collection of over 10,000 pieces - many rare and unusual - and is one of the largest of its kind. Our librarians are stewards of this unique and valuable resource.

OTHER OPPORTUNITIES: Whatever your skills, it is very likely we can find some way to utilize your talents. If you have a specific project in mind, send us an email and tell us about it!

Volunteers at the CSPC can also look for opportunities to volunteer for events sponsored by the CSPC or the FSPC, including: Paradise Unbound, The Seattle Erotic Art Festival, Steampunk Exhibition Ball.

PRIMARY VOLUNTEER ROLES

Event staff positions range from Setup to Event Coordinator. Here are just a few examples of Volunteer Positions and their duties:

AMBASSADOR / FACILITATOR – Ambassadors are the welcoming committee of the CSPC. It is the Ambassador's job to help all members feel welcome and invited. Ambassadors are extremely important, as they are seen as a direct reflection of the CSPC's mission statement, values and ideals.

MONITOR – Monitors are there to help. While Ambassadors cater to members in the social area, Monitors assist members in the play space. Monitors duties include moving equipment, watching out for spills or hazards, observing play for safety, and helping with special requests.

CASHIER – Cashiers are the first and last impression any visitor has of the CSPC and its volunteers. Cashiers greet all members and guests at the door, check IDs and membership cards, process payments, renew memberships, answer questions about events, and much more.

OTHER VOLUNTEER POSITIONS

CSPC LAUNDRY CREW

Our Laundry Crew is responsible for washing, drying, folding and putting away all of our towels, sheets, blankets and other linens. This takes place in the late evening, after events. Laundry Crew members generally work in pairs. Laundry Crew Members sign up for one night per week on a permanent basis and are awarded Silver Status for their contributions. Laundry Crew is managed and assigned by our Site Coordinator.

CSPC ADMIN TEAM

Members of our admin team handle tasks from managing our website and updating our calendar to data entry and filing. Our Admin Team is managed and assigned by our Site Coordinator, our Executive Director and our Volunteer Coordinator.

CSPC BUILDING TEAM

Our Building Team is responsible for maintenance and repair of our facilities, equipment and grounds. Our Building Team is managed and assigned by our Site Coordinator and our Volunteer Coordinator.

HOSTS

Hosts are generally party planners or people who have come up with an idea for a party and made it happen. These volunteers are not always trained volunteers, but often set the rules and guidelines for their event. They may wear badges and act as Ambassadors or Greeters. They may act as “starter couples” to liven up a slow party. When it comes to official decisions about the Center, the facilities, or the House Rules, Hosts should defer to the Event Coordinator. It is highly recommended that Hosts be trained as Ambassadors to most effectively represent their event and the CSPC.

FLOOR STAFF

Floor Staff positions are used during low volume parties, when little play is expected. Floor Staff is a hybrid between an Ambassador and a Monitor, and is responsible for the duties of both positions.

DOOR STAFF / GREETER

Greeters and Door Staff assist the Cashier during high volume parties or event times, and sometimes work alone at events without a door charge.

PACIFIC NORTHWEST LIBRARY FOR SEX POSITIVE CULTURE

The CSPC is home to the Pacific Northwest Library for Sex Positive Culture. Our librarians are responsible for checking out materials, keeping an eye on the library, answering questions from patrons, and checking in returned materials. Librarians are trained differently than other volunteers. Librarians are not required to shadow, but must participate in one-on-one training with our Head Librarian. To Volunteer for the Library, contact our Head Librarian (see contact info at the end of this document) and request training.

Library trainings are held on the 2^nd Tuesday of each month at 7:30 pm in the Library. Please contact Library@sexpositiveculture prior to attending a training.

VOLUNTEER TEAM RULES

By joining the CSPC Volunteer Team, you agree to abide by all of the CSPC Volunteer Team Rules. In short, we expect all volunteers to arrive on time, dressed in an appropriate and presentable manner, and prepared to be friendly toward everyone at the event. We expect all of our volunteers to focus their attention on their duties, and treat all of our members with respect and courtesy. We also require that volunteers abide by all CSPC rules and guidelines for appropriate conduct.

All volunteers are expected to punctual, professional, friendly and fair.

This means that you should be

o On time for your shift, and prepared to work the entire shift (or give us advance notice if you will be late).

o Dressed in a presentable manner - in clean clothing without any obvious defects (holes, stains, etc).

o Prepared to greet members in a friendly way, and to meet guests and non-members as a representative of the CSPC.

o Prepared to treat all of our members with respect and courtesy, regardless of any personal issues you may have.

Cashiers should be wearing clothing that is considered street legal. If the event has a theme or a dress code, volunteers should try to dress for that theme.
All volunteers should be free of excessive scents - natural or artificial.
Leave your egos at the door. Whatever your particular role is in your life, no titles or roles are applicable when you are working as a volunteer. The only title that you hold is the one printed on your staff badge.

While on shift, volunteers should be attentive to their duties.

· Keep socializing to a minimum during your shift.

· No “cruising”, negotiating, or arranging play dates when you should be working.

· Never engage in any kind of play with a badge on.

· Remember - the Center is a No Drama Zone. We understand that life happens, but when you are working a shift, try and keep non-shift related interruptions to a minimum. If you are working an event and things happen that spark problems for you, talk to your EC. If you are the EC, contact the Volunteer Coordinator or the Site Coordinator for assistance with the issue.

· There is to be absolutely no sleeping while on shift at an event.

· If you need to leave your shift early for any reason, you must let the EC know, and arrange for coverage if possible.

Volunteers are expected to abide by all Facility Rules, at all times.

· Electronic Device or Cell Phone usage is prohibited beyond the cashier stations of the CSPC or on the smoking deck during paying events. This includes texting and web-browsing. Making or receiving personal phone calls is discouraged anywhere within the building or on the smoking deck. This rule also includes headsets or blue-tooth devices, pagers and PDAs. Laptop computers are allowed in the library only, unless they are being used by CSPC/FSPC Staff for CSPC/FSPC related business. All electronic devices must be silenced.

· Photographing, videotaping, and audio taping are not permitted without prior permission from the Executive Director prior to the event.

· Laptops computers may be used in the Library only, except by staff for CSPC/FSPC related business - including EC's, DJs, Cashiers, etc. Use of laptops should be limited, and discrete. It should not attract the attention of the membership or party attendees during events.

· Our space is equipped with a wireless network. It is in place for CSPC/FSPC related business. It is not intended for personal use.

Remember - Volunteers are also Members.

· Regardless of your volunteer status, your “rank” in this organization, or “who you know”, when you are not on shift, you are simply a Member of the Center, and are expected to abide by all rules and guidelines of the Center. You are also expected to follow directions and requests of the EC and other staff on shift at the time.

· If you are not on duty, working, or specifically doing something that an EC has asked you to do, the following areas are off limits: Behind the Cashier Desk, the EC Room, the Office/Upstairs area and the Outback. If you absolutely must go into one of these areas during an event, you should ASK the EC before doing so. This includes the use of the phone.

· Always ask permission before spending the night - in writing, in advance whenever possible (exceptions for emergency situations - like snow & ice). If you are granted permission to spend the night, you must be out of the space by 9am. If you are staying over for a shift the following day, you must be awake and dressed and out of the way by 9am. NO EXCEPTIONS. Also, keep in mind that there is no guarantee of quiet sleep when staying over at the Center, as the laundry and cleaning crews work overnight.

· Whenever possible, do not approach off-duty volunteers for assistance during an event. This includes the Executive Director, the Site Coordinator, the Volunteer Coordinator, and all related staff. If you feel you absolutely must approach an off-duty volunteer or executive staff, please do so politely and courteously.

· Membership renewals: Cashiers and ECs cannot process their own renewals nor those of their significant others. You must take steps to have someone else handle that processing for you.

Non-event volunteers & event volunteers accessing the space during non-event hours: There are sign in sheets located (a) on the door of the EC Office in the main space and (b) hanging over the bottom of the stairs to the office in the Annex/Raw building. If you are on site during non-event hours, you MUST sign in on these sheets. These sheets not only help us track hours, but are also used in case of emergency to evacuate the building.

If you are going to be late: If you are not able to arrive at your shift on time, or need to find a replacement for your shift for any other reason, please let us know. Contact the Volunteer Coordinator via email and/or call the CSPC to let the Event Coordinator know your situation. You can also email the Volunteer Google Group to put out a call for help.

· If you are feeling ill, overly tired, or stressed out - consider finding a replacement for your shift. Contact the Volunteer Coordinator for assistance.

· ALWAYS attempt to inform the Volunteer Coordinator and other volunteers if you are going to miss a shift.

· Please give as much notice as you can, so that a replacement can be found.

Please Note: We rely on our volunteers to produce events that are fun, safe and within the mission of the CSPC. Without reliable volunteers, we cannot run our events effectively. While we will attempt to work out any disputes between volunteers, and assist with retraining whenever possible, Violations of the Volunteer Team Rules, or blatant disregard for policies and/or procedures set forth in this Volunteer Manual will be grounds for immediate removal from the CSPC Volunteer Team.

CSPC MEMBERSHIP RULES & AGREEMENTS

CSPC MEMBERSHIP RULES & AGREEMENTS

In order to become a member of the CSPC, everyone must go through a New Member Orientation. Volunteers should make every effort to be familiar with the information included in the New Member Orientation packet.

Every member has been given, and has access to, the Rules and Agreements of the CSPC. These Rules and Agreements are also available on Centerspace and in written form. Every member has agreed to the following Rules and Agreements.

Many of our rules and guidelines simply boil down to courtesy and common sense. We come from a wide variety of communities and cultures, and good manners are what help us all get along. Please read through these Rules and Behavior Guidelines, as well as any Release Forms you sign when you become a member.

The Short Version

Appropriate Conduct

All members and guests expected and required to abide by certain guidelines:

First and foremost – No Means No. If someone tells you no (whether it's a request to play or have sex or a request to just talk) please accept their "no" and move on or change the conversation. Do not ask why, or ask if they'll do something else. We are very strict about this rule.

We also do not allow touching in a sexual or sensual manner without express permission. Do not touch anyone unless you know that the touch is welcome. Again, if you aren't sure, err on the side of caution and don't touch.

Second – Read The Signs. Our space is usually laid out with areas for socializing, play that includes voyeurism and play that is semi-private. The play areas and who's allowed into them are usually clearly marked. Take the time to read ALL signs before you enter a room and if in doubt to whether you belong there, do not enter until you've asked a staff member.

Third – When in doubt, ASK. Our staff is here to help all Members and Guests. Please feel free to approach any staff member wearing a badge if you have a question or a concern or if you need assistance of any kind.

Facility Rules

These rules apply facility-wide, 24 hours a day. Regardless of which organization may be hosting a given event, or what the nature of that event may be, these rules will always apply.

· You must be at least 18 years of age to attend any events at The Center for Sex Positive Culture. Upon request by Event Staff, you must be able to present acceptable picture ID verifying your age. For US or Canadian Citizens, ``acceptable ID'' means your state or province's Vehicle Driver's License or Instruction Permit, the equivalent state or province ID issued to non-drivers, or an official USM/MM/SLC ID. For citizens of countries other than the US and Canada, it means your official passport.

· No alcoholic beverages or mind-altering substances are permitted in the building or in the parking lot. No illegal substances are permitted on the premises. Anyone appearing to be under the influence of alcohol or other drugs will be asked to leave.

· Offering or agreeing to any sexual service for money is strictly forbidden (including, but not limited to, prostitution and professional domination).

· Electronic Device or Cell Phone usage is prohibited beyond the cashier stations of the CSPC or on the smoking deck during paying events. This includes texting and web-browsing. Making or receiving personal phone calls is discouraged anywhere within the building or on the smoking deck. This rule also includes headsets or blue-tooth devices, pagers and PDAs. Laptop computers are allowed in the library only, unless they are being used by CSPC/FSPC Staff for CSPC/FSPC related business. All electronic devices must be silenced.

· Photographing, videotaping, and audio taping are not permitted without prior permission from the Executive Director prior to the event.

· No firearms are allowed on the premises (even if they are unloaded).

· Fire Play, Fire Cupping and Candle-Wax Play are not allowed at the CSPC without a permit issued by the City of Seattle, and obtained by the performers. Cell popping, branding and heated wax play are still allowed.

· Significant oxygen deprivation is not allowed. Covering someone's nose, mouth, or gas-mask opening is permitted as long as breath is not restricted to the point of unconsciousness. Gags, hoods, collars and other head gear are fine so long as they're not significantly impairing someone's ability to breathe.

· Intentional significant carotid artery compression is also not allowed (choke/sleeper holds, etc).

· Scat Play is not allowed.

§ Certain activities must be discussed with the Event Coordinator prior to your scene. These activities include but are not limited to: Suspension, Blood or Knife Play, Takedown Resistance or “Forced” Sex Play. The Event Coordinator has the authority to approve or deny these activities. If you are unsure if your activity falls under these guidelines, ask the Event Coordinator.

· Players are expected to inform the Event Coordinator or Monitor ahead of time if they are going to engage in a loud, rough, or very intense scene. Players should also inform a Monitor of play that requires special clean up or protective procedures. This will allow the Monitor to comfort concerned observers and be prepared for possible emergencies.

· The House Safeword is “safeword”. Use of this word could result in staff intervention.

· There is NO SMOKING in the building. There is a fenced smoking area on the South side of the main space. Please dispose of ashes and cigarette butts properly.

· You must be dressed in appropriate street attire whenever entering or leaving our building, in the cashier areas of our facilities, or wherever you can be seen from outside the building. There is no loitering allowed in front of the building at any time.

· Parking is allowed in front of our building and along the south side of our building at most times. We will not be held responsible if you are towed for parking illegally. There is evening parking in the lot to the north of us. Do not park in front of the nearby businesses when they are open. Do not block ANY driveways, gates or exits.

· Only service animals are allowed inside the buildings during events.

Other Guidelines for Appropriate Conduct:

· If you wish to join a scene in progress, you must have prior permission from the participants. Do not interrupt a scene to ask to play, or for any other reason.

· While nudity and sex are allowed, we ask that you not masturbate to a scene in progress or engage in solo masturbatory play unless the rules of the event specifically allow for “solo play”.

· Unless an area is designated ``non-voyeur,'' you may politely watch what other attendees are doing, but always give the participants plenty of space so you don't interfere with or disrupt their scene. In particular, do not stand in doorways to watch scenes or carry on loud conversations close to the play area.

· You are welcome to use the shower at any time, but please clean up after yourself. If you want to “scene” in the shower, let a Monitor know.

· Remember that not everyone can tolerate strong scents and perfumes, and that some people are allergic to them. Please keep your use of scents to a minimum.

· Clean up after yourself, both in the social areas as well as the play areas. Please ask a Staff member for help if you've spilled something and need assistance in cleaning it up.

· Do not affix anything to the walls, attach anything to the ceilings, or move furniture or equipment (except chairs) without first getting permission or assistance from a Staff member. Only certified hard-points are to be used for suspension purposes.

· Whenever you are unclothed, a towel or other barrier should be between you and whatever furniture you may be sitting on.

· Safer sex is always highly recommended. We are all adults, and should know the degree of safety required for safe play. A wide variety of safer sex supplies are available free of charge, so that you will be able to meet whatever your mutually understood safer sex standards are.

· Body fluids and emissions must be properly cleaned up, and equipment must be re-sanitized after use. Cleaning agents, paper towels, etc., are all readily available, and you are welcome to ask a Staff member for assistance if you need assistance.

· When using the beds, please take the time to make the bed with a clean sheet before using it. Sheets, towels, etc should be placed in the laundry bins after use.

· If you notice anything in the space that is damaged or broken, please inform the Event Coordinator so that we can address the issue as soon as possible.

· If you feel that particular rules or guidelines are not being followed, if a person appears inadequately experienced for the type of play they are doing, or if you observe someone behaving inappropriately, then advise a Staff member of your concerns. Do not intervene on your own.

BRINGING GUESTS

· Members of the Public, Guests of the CSPC, and Guests of Basic members must pay regular attendance fees, plus $10.

· Guests who are members of Reciprocal Organizations must pay regular attendance fees, plus $5. (Contact Director@sexpositiveculture.org to find out if your organization is on our Reciprocal Organization list)

The following rules and restrictions apply:

1. Members are required to arrive with or before their guests and the guests must depart when the member leaves.

2. Guests of basic members may attend only four events before required to become a Center member

3. Anyone bringing a guest is responsible for the behavior of their guest, and must sign off on the Guest Release Form. Please be sure your guests are familiar with our rules and be sure they have a full understanding of where they are going before they arrive (so they are making an informed choice about whether attending might be right for them).

4. All guests must show valid government issued, picture ID showing they over the age of 18.

5. Guests not escorted by a member (at an event “open to the public” or as a guest of the CSPC with permission from our Executive Director) are expected to abide by the same rules as guests of members.

Staff

On-duty Staff members can be identified by their colored Center badges. All of our Staff members are here to help you. If you have a problem or a question, you are welcome to ask one of them for assistance.

A Staff member may ask you stop an activity:

o If the staff member believes that your actions present an imminent and unreasonable danger to yourself, your partner, other members, or the property of the CSPC.

o If there is some other circumstance or outside influence that necessitates an interruption.

If a Staff member asks you to stop an activity, you must do so at once. If you disagree with the request, you are welcome to talk to the Event Coordinator, but please do not argue with the Staff member.

A Staff member may ask you to leave the premises for:

o Disobeying our rules

o Refusing to produce acceptable identification or fill out a Release Form

o Disorderly conduct

o Harassing another attendee

o Engaging in illegal activity.

· Failure to abide by event or facility rules may also result in suspension or revocation of membership.

If you have an issue with another member or a volunteer at an event, please speak with the Event Coordinator. If you are unable to speak with a staff member at an event, please contact our Executive Director or our Volunteer Coordinator with any issues you feel should be addressed or brought to their attention.

Please remember that CSPC Staff, Event Staff and Board Members also attend events for their own enjoyment. If you see one of us at an event and we are not wearing a badge, please try to refrain from discussing Center business with us.

TRAINING

SHADOW TRAINING

Shadowing

Shadows sign up for shifts through the same means as volunteers. Shadows should be scheduled In advance and should not show up at an event expecting to shadow a shift. If you are not signed up in advance, the Event Coordinator is under no obligation to allow you to shadow a shift.

How to Sign Up for A Shift:

1. Log on to CenterSpace

2. Click on the “Volunteers” Tab

3. Look over the schedule of events and available shifts and find one that interests you.

4. Click on the link associated with that shift. Clicking that link will send us a note with your request.

5. If you would like to volunteer for a particular position on a permanent basis, email the Volunteer Coordinator directly

Even if you are training to work at a specific party, you should shadow shifts at other parties. If you train to be an Ambassador for your favorite party, you will also be qualified as an Ambassador at any other party at the Center. You should attempt to shadow shifts at three different events, if possible. You should also be sure to shadow one opening shift, one closing shift, and one Friday or Saturday night shift, to get the most experience.

Shifts you can shadow as a new volunteer:

Shifts you cannot shadow without special authorization or training:

Shifts you can sign up for without shadowing:

AMBASSADOR

FACILITATOR

MONITOR

FLOOR STAFF

CASHIER

GREETER

PASSPORT GUIDE INTRO-TEACHER

INTRO-AMBASSADOR

INTRO-CASHIER

SETUP

CLEAN UP

STRIKE

FOOD PREP

As a Shadow:

You should be sure to pay attention to your trainer. Keep in mind that you will be performing this position on your own. If you have any questions, you should speak up. If your trainer cannot answer your question, please feel free to contact the Volunteer Coordinator to get an answer. You may also contact the Volunteer Coordinator with any feedback about your trainer(s).

A Successful Shadows is:

Interested	Dedicated to the mission of the CSPC; Committed to learning the position to the best of their ability; Not simply shadowing to get in to a party for free.
Prepared	Able to give the trainer their undivided attention; Not socializing during the shift; Ready to take notes or ask questions if needed.
Proactive	Willing to questions as many times as necessary to reach an understanding.
Honest	Prepared to shadow further if necessary; Able to admit shortcomings or weaknesses
Attentive	Focused on the trainer, even when the trainer is not directly engaged with the shadow; Able to observe quietly when the trainer is busy with a task.

Training other volunteers

As a Trainer:

The first thing you should know about any shadow is whether they have shadowed before.

· If this is their first shift: You should perform your usual duties, explaining to the shadow what you are doing and why, as you do it.

· If this is their second shift: You should split your duties with your shadow, while still making yourself available to the shadow for questions.

· If this is their third shift: You should allow them to perform the duties of the position, while you supervise and give feedback.

A Successful Trainer is:

Responsive	Interested in the shadow; Observant of the shadows strengths and weaknesses; Receptive to questions; Encouraging.
Enthusiastic	Energetic, optimistic, prepared; Willing to commit time and energy toward training.
Sincere / Honest	Straightforward in their answers and explanations; Willing to refer the shadow to another volunteer if the trainer does not know the answer to a question.
Flexible	Able to accommodate different personalities and learning styles; Able to adjust training material to accommodate trainees’ needs and experience level.
Thorough	Someone who covers all key areas of their job, including situations that require decisive action and responses, even if they do not come up often.

Whenever you train a new shadow, you are encouraged to contact the Volunteer Coordinator with any feedback or comments. EC’s are also welcome to submit feedback.

Keep in mind that different people have different learning styles

Learning Styles	Characteristics	Teaching Strategies
Visual Learners	process new information best when it is visually illustrated or demonstrated	· graphics, illustrations · images · demonstrations
Auditory Learners	process new information best when it is spoken	· lectures · discussions
Kinesthetic Learners	process new information best when it can be touched or manipulated	· examination of objects · participation in activities

Using a combination of these teaching strategies will help your shadows retain information in the way that works best for them.

In short:

- Teach by example: Perform all of the duties of your position to the best of your ability and expertise. The shadow should observe your tasks and behavior and learn from your example.

- Explain what you are doing: Keeping a dialogue with the shadow about what you are doing and why is important to keeping the shadow engaged and interested during the teaching shift.

- Encourage questions: After each task, make sure the shadow has retained the information. Ask them to repeat it back to you, or perform a task on their own. Ask if they have any questions.

- Foster an atmosphere of success: Do not try to “trick” the shadow. Do not play games. Give shadows the opportunity to learn tasks and then perform them successfully.

Other notes for trainers:

While you are training, you are still on duty. Remember to keep your duties in mind. Also remember that you are at an event. Discussions should be kept in a quiet tone of voice, as not to disrupt the event. If the event becomes excessively chaotic, ask your shadow to follow you discretely, or assign your shadow a specific task that they can learn from.

Examples: If an event becomes very busy or chaotic, ask your shadow to perform the following duties:

Ambassadors:

o Refill the snack containers at the beginning of the event

o Make coffee

o Check on cups, supplies, etc.

o Stand near the entry and greet attendees

Monitors:

o Check on safer sex supplies, water coolers, sheets & towels

o Watch a specific area for any potential issues, report back to trainer with any thoughts

o Walk through the backroom discretely, report back to trainer with any issues

o Check in with EC or other staff and ask if they need any assistance

Cashiers:

o Check guest forms to make sure they have been filled out correctly

o Tidy up cashier station to familiarize themselves with backup supplies and locations

o Greet attendees standing in line; ask guests to read over “House Rules”

o Check staff sheet; ask volunteers to sign in

ECs:

o Check in with staff, offer assistance where needed

o Make sure appropriate doors are unlocked/locked

o Check on emergency supplies; Read emergency procedures

o Adjust lights or sound system as appropriate

These are just a few examples. Asking your shadow to perform specific duties during their shift allows them to contribute to the event even when you are busy performing other tasks. It is important that shadows do not get bored during the shift, or feel like they are “in the way”.

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FACILITIES

OUR FACILITIES, EQUIPMENT AND SUPPLIES

Care of our facility is everyone’s responsibility

· Beyond the lists of rules and responsibilities, every volunteer should do their best to care for our facility. We understand that spills happen, things get broken. We ask that every volunteer make it their personal responsibility to see that these spills are cleaned up, and that broken equipment is taken out of use and reported to the appropriate person.

· In case of broken equipment or furniture, or any excessive spill, notify our Site Coordinator. Even if you think someone else may have notified our Site Coordinator, please send an email to make sure. It is better for us to be over-informed about broken or dangerous situations than not notified at all.

Artwork

Artwork is not to be removed from the walls for ANY reason. If you want a piece moved, you must contact the Site Coordinator at least 48 hours prior to your event.

Only persons approved by the Art Curator can handle the art. This includes covering the art, removing it or replacing it. The art will never be removed from the walls by Event Coordinators, Monitors, Hosts or other staff unless it is sold. This includes covering the art with drapes or cloths.

Unless noted all art is for sale and can be purchased at any event with a cashier. Purchasers may take art with them at the time of purchase or make arrangements for it to be shipped at their cost later. If the purchase is by check or cash, simply make up a separate drop. Please do not ring it into the cash register as these funds go to the Foundation, not the Center. If it is with a credit card please process it as an FSPC transaction on the machine. An email MUST be sent to Serene, serene@sexpositiveculture.org and Jim Duvall, jim@jimduvall.com immediately after the event letting us know about the sale.

If you feel your event warrants covering the art or removing it you may ask Jim Duvall jim@jimduvall.com in advance of your event. However, “we do not like the art” is no longer a valid reason. Physical risks to that art can be discussed.

Lost and Found

Items found at the end of the evening should be placed in the bins marked “Lost & Found”. Expensive or sensitive items (such as wallets, ID, cell phones, car keys, etc.) should be delivered to our Site Coordinator. These items can be dropped in the safe at the end of the night to guarantee their safe return.

Linens

We have a dedicated team of laundry volunteers. Remember, these volunteers come into the space late at night and often work all night long to make sure we have enough towels, sheets and blankets for our parties.

Things to note:

o We ask that members keep a towel or other linen between their bare skin and our furniture.

o We do not require the use of sheets on upright play equipment. This practice actually creates more laundry for our laundry crew, when it would be easier and less expensive to wipe down the equipment with cleaner.

o Most of our mattresses are covered with Dust-Mite-Free mattress covers. These do not need to be removed and placed in the laundry by members or volunteers.

o We no longer place sheets and pillowcases out on the beds at the beginning of each event.

· We ask that our members not use our towels to clean up excessive spills, including blood, shoe polish, or anything else that may stain. In some cases, this cannot be helped.

· Excessively soiled linens can be handled in several ways:

o Ask the member to take the linens home with them, clean it and bring it back

o Ask the member for a $5 donation to replace the linens

o Place the item in a white garbage bag, mark the bag with the nature of the soil and leave it in the laundry bin

§ This gives the laundry crew a warning as to what is in the bag.

Tarps

We ask that our members use tarps for particularly messy play – especially if it takes place in a carpeted area. There is a small plastic bin in each space containing blue tarps. These bins are sometimes moved around within the space.

· We ask that members make a $5 donation for the tarps. However, we would prefer they use a tarp without making a donation, rather than not use a tarp at all

Wrestling Mats

Shoes are not to be worn on our wrestling matts, ever. Wrestling matts are stored in the breezeway and in the Outback Tent, and should always be returned to these locations after use.
If a spill happens on the wrestling matts, clean up the spill with our cleaner and water.

Equipment

Please take care with our equipment and furniture. Equipment and furniture should not be dragged across the floor.
Whenever possible, please try to use furniture dollies to move furniture and equipment, or work with a buddy to lift the equipment or furniture completely off the floor before moving it. This will both save our equipment and furniture from damage, and also protect our volunteers from injuries.
Each space is equipped with multiple bottles of disinfectant cleaner. After each scene, solid surfaces should be wiped down with this cleaner. The correct process is to spray a paper towel with the cleaner, and then wipe the equipment with the paper towel. Not everyone knows the correct usage of this cleaner. If you notice someone spraying the equipment directly, or you notice someone who seems to be leaving a piece of equipment uncleaned, please offer a friendly reminder.

A note about our Cleaner

The disinfectant solution that we use (in the brown bottles) is a hydrogen peroxide based disinfectant.
This disinfectant is highly effective and not harmful to people. It is rated by the EPA as a Class IV material – No health and safety warnings, caution or danger statements required. It is non-irritating to eyes and skin, not hazardous and not flammable.
To effectively use our disinfectant:

Spray the disinfectant on a paper towel
Wipe the towel on the equipment – evenly and thoroughly
Let the surface air dry naturally

For Best Results:

o Spray the wipe, not the surface

o Don’t overspray or over saturate the wipe

o Avoid pooling of solution on surfaces

o Do not over apply

Snacks

The snack dispensers should be filled ONCE at the beginning of your event. They should not be filled more than once during an event, even if they run out.

Crossover & use of the Breezeway

Some of our parties are open to the public. During these parties, the breezeway should be closed. Members of the public are not permitted to move freely between a party that is open to the public and a party that is not specifically open to the public.
Be sure to use hand-stamps to designate members and guests allowed to cross over. Cashiers at both parties should be diligent about checking hand-stamps.

The Outback and other storage areas

Most event decorations such as silks, tablecloths, etc are stored in the Outback. These items have been purchased by the Center, for use at all events - unless otherwise specifically labeled. Please take care to return these items to the appropriate locations. All Setup and Strike crew should familiarize themselves with where things belong.
There are other storage areas on site for equipment, unused furniture, and items not currently in use. Please make every effort to keep these areas organized and free of clutter.

Under NO circumstances is ANYTHING to be stacked on top of projectors or TVs.
Equipment should NEVER be stacked on top of each other, or on top of the wrestling mats.
Equipment, furniture, extra chairs, etc should not be stored in the Library.
TVs are to be stored in the storage rooms in each space, not in the Aftercare Room, Messy Room or Library.

Preparing the Space for a Party/Tearing down at the end of an Event

If your event will require special equipment – or even equipment that is relatively common but might be in use by another event or even out on loan – send a note to our Site Coordinator prior to your event to make sure that piece of equipment is available to you.
Your setup crew should expect to arrive no earlier than 2 hours prior to the start of your event. When the setup crew arrives, an EC should plan to arrive at the same time, to unlock the doors.
If you move furniture (primarily couches) for your event, please move it back at the end of the night. If you move equipment from one space to another, it should be returned if at all possible. If you are on a setup crew, and will be leaving before the end of the evening, please make a written note of the items you used and where they should be returned to. At the very least, this information should be communicated to the closing EC.
If, in the process of setup or tear-down, you notice that a piece of equipment or furniture is damaged, please inform the Site Coordinator.
Soiled silks and tablecloths can be left in the laundry bin.
Whether you are laundry crew or maintenance, an EC closing up an event, or a volunteer coming in for a special purpose, please make sure the space is safe and secure when you leave the building. This includes checking all doors, lights, coffee pots, space heaters, etc.
If there is an event in the space later in the day after yours, please take extra care to clean up before you leave. There is unlikely to be any opportunity for our cleaning crew to come in between parties. Please be considerate to those using the space after you.

SOUND SYSTEM & LIGHTING

Basics of our Sound System

· The Main space and the Raw space both have professional sound systems.

· The Main space has a dual CD Player. The Raw space CD player is not hooked up.

· The Main space has a micromini-jack for external input, as well as a dual-RCA cable.

· The Annex space has a home stereo system with a cd player and a micromini-jack for external input.

· The Main space system can feed music to the Raw space, and the Raw space can feed music into the Annex. These feeds are not hooked up to work in the reverse.

How to use the Sound System

Troubleshooting

For the sound systems in the Main & Raw spaces, take the following steps to use an external device for playing music:

1 - Turn on system

2 - Turn volume sliders all the way down

3 - Hook up your external device

4 - Turn up the slider on the input channel to the desired level.

If you cannot hear anything:

- Check “Master Volume” to see if it has been turned down.

- Check Center Crossfader

If you are trying to feed from the Main space to the Raw space or from the Raw space to the Annex:

- Check the “Master Volume” in the target space

- Check the Center Crossfader in the desired space

- Check the “Booth” volume in the originating space

Basics of our Light System

· The Main space is equipped with dance-floor lights. There are two types of lights:

o “Intelligent Lights” - These lights are controlled using the Lighting System Laptop.

o “Basic Dance Floor Lights” - These lights are turned on using a row of switches on the wall at the DJ station, and a panel of sliders and buttons at the top of the sound system.

· The Main space is also equipped with multiple can lights. These lights are controlled by switches on the wall near the DJ stations.

o These lights can also be turned off individually with a switch on the top of each can light.

· If you have some lights that will not turn on, check the switches on the lights.

· At the end of your event, remember to turn off all of the lights you have used, including shutting down the laptop completely, if you have used the Intelligent Lights.

Our Haze Machine

· We have a Haze Machine, which can be used when using the dance floor lights.

· This is a *Haze* Machine and not a *Smoke* Machine or a “Fog” Machine.

It uses a water based solution and produces light clouds, primarily to make light beams visible. To use the Haze Machine:

Plug it in

Switch it on

On the top of the machine, flip the “Start/Stop” button

It will take some time for the haze to become visible.

To turn it off:

Press the “Start/Stop” button

Switch it off

Wait for all of the lights to stop blinking before unplugging the unit.

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HOSTS & CHAMPIONS

HOSTS & CHAMPIONS

The Role of Hosts

Champions of an event are also listed as Hosts at the event. Champions are not required to be event Hosts. Champions can also fill any other volunteer positions that they are qualified for.

If you would like to fill the role of Host at your event, you should attend volunteer training, and shadow 3 Ambassador shifts. It is highly recommended that Hosts be trained as Ambassadors.

Other Items of Note

Food Preparation

Food prep should be done in our kitchen facility. However, this should be limited to reheating or placing food on platters. Our kitchen should not be used for extensive food preparation. It is a very small kitchen, not equipped for elaborate preparation, with limited equipment.
Always clean up the kitchen after you have used it.
Always clean up your dishes, return crock-pots dishes and other utensils back to the kitchen, wash them in the sink or load them into the dishwasher. If there are clean dishes in the dishwasher when you use the kitchen, please put them away.
All shelves in the kitchen are clearly marked with their contents. It should not be difficult to put everything back where it belongs.
If your event has purchased food such as crackers, cookies, etc and is storing it in the kitchen, it should be clearly marked with the name of your event, and the date. Unmarked items are assumed to be available for use by any party, or will be disposed of.

About Food Budgets

Parties may request a food budget through our Site Coordinator.
Food budgets can be spent in one of three ways:

Site Coordinator will purchase food from Costco with your budget
A volunteer at your party can purchase food and submit a reimbursement request for the costs
An attendee (must be a member) at your party can purchase food and attend the event free of charge, without being reimbursed.

If volunteers are donating food for your party, receipts are still requested (for cost tracking). Turn them in just as you would for reimbursement, but mark them as “donations”. (See Reimbursement Procedures below).
If our Site Coordinator is purchasing food for your event through Costco and you would like to purchase something extra, email the Site Coordinator to find out what your remaining budget is and / or how much you can spend.

Our Facilities

Please read the section of this manual titled “Facilities”. Much of this information is essential for event hosts and champions.

Reimbursement Procedures

Reimbursement forms are located at in the boxes at the top of the stairs outside the office.

Fill out this form and TAPE your receipts to the back of the form.

· Be sure to circle “Center” or “Foundation”.

· Be sure to include your legal name and your email address

Put the completed form in the box marked “Completed Expense Forms”
Checks are written on Wednesdays.
Once your check is written, you will be notified to come and pick it up.

Checks are now stored in the till-safe. ECs have access to this safe.

You can pick up your check by coming to an event and asking the EC.

Keep in mind, you may need to wait until the EC goes to the safe to make a drop before they can get your check for you.
They *cannot* simply drop what they are doing and go get your check.

You can also pick up your check directly from Serene in the office. You can also have it mailed to you.

Email serene@sexpositiveculture.org to arrange a pick-up time.

Floor Plans

Some parties have specific floor plans. If your party has a specific floor plan you would like to keep on site for reference, please fill out the blank floor plans included in this document (can also be obtained from the Volunteer Coordinator via email) and return them to the Site Coordinator for the Setup Notebook.

Main Space Floor Plan

Annex/Raw Space Floor Plan

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STARTING A NEW PARTY

PARTY PROPOSALS

Do you have an idea for a new event or party at the CSPC? Here's how to get your idea out into the community, and possibly on the CSPC calendar:

Have an idea!

Get some people in on your idea. New events are required to have three Champions. Champions are responsible for the planning and logistics of the event. It is also recommended that you have two trained ECs on board for your event, to prevent last minute issues finding an EC.

Planning and preparation:

Complete the form on the next page, or download it from Centerspace.

You can also begin planning the logistics of your event with the floor plans also included in this manual, or posted on Centerspace.

Presentation of your idea:

Contact the Chairperson of the Big Idea Meeting to get on the agenda for the next meeting (Check calendar for meeting times). To do this, email bigidea@sexpositiveculture.org.

Be prepared to present your idea to the Big Idea Meeting and get feedback from everyone there. The chairperson at the Big Idea Meeting will then forward your idea to the Site Coordinator and the Executive Director, and may contact you for additional details.

Finalizing your plans

If your idea is accepted and a date/time spot is determined, you should proceed with the following:

Contact the Volunteer Coordinator with any special staffing needs you may have. Be sure that the Volunteer Coordinator has a copy of your staff list, to be added to the Volunteer Calendar.

Contact our Site Coordinator with any special equipment needs you may have. Our Site Coordinator can also provide you with CSPC logos to use on posters or other materials. Once your event poster is created, send it to our Site Coordinator for approval and/or distribution.

Contact our Calendar Team with information about your event for our Calendar. Please send to calendar@sexpositiveculture.org as early as possible. One month in advance is perfect. We do entries at least once a week, but cannot promise more often than that. Our goal is to limit the party descriptions on the calendar to 2 short paragraphs. We will include the link to your page for more information.

What do we need to know?

Name of event

Date & Time

One line teaser (because many uses of the calendar show a single line or so)

Where: Location / Which space is it in?

Cost & discounts: Member Price/ Non-Member Price (usually $10 more), Ecstatic Hour, etc.

Who: Is your event open to the public? Members-Only? Any other specific audience?

Descriptive Text

Once your poster is approved, it is helpful for you to also send the poster, along with an event description to our Calendar team and our Newsletter. You can have your party announced in the Newsletter by emailing a short description and small graphic to newsletter@sexpositiveculture.org

Remember, all of the events at the CSPC originally started with an idea, and a small group of people dedicated to the realization of that idea.

GOOD LUCK!

DOWNLOAD THE NEW PARTY PACKET

CSPC New Program / Event Worksheet

To propose a new Program or Event at the CSPC, you must have 3 party Champions and an outline of your event. It is suggested that you also have 2 ECs dedicated to your event.

Party Champions are responsible for organization and coordination of the event, and can act as “Hosts” during the event. Having 2 ECs dedicated to your event in advance insures that this important staff position is filled for your event.

Program / Event Title: ______________________________________________________________________________

Names & Email addresses of Champions: ______________________________________________________________

________________________________________________ _______________________________________________

ECs committed to this party: ___________________________________ ____________________________________ (not required, but highly encouraged)

Staff or Team Members: (not required, but recommended)

Short description of your new event:

Communities / Needs served by this proposed event: ____________________________________________________

Proposed Frequency: _________________________ Day and Time preference: ____________________________

Space preference: ___________________________ Proposed Attendance Price: __________________________

Equipment needs: _________________________________________________________________________________

Special supplies and their cost: ______________________________________________________________________

Other requests and/or costs: ________________________________________________________________________

Contact The Chair of the Big Idea Meeting at bigidea@sexpositiveculture.org and request to be added to the Big Idea Meeting agenda. Be prepared to present your idea at the meeting and get feedback from everyone there.

If your party is approved and scheduled, you will then need to contact the following people:

Calendar@sexpositiveculture.org with an event description for the CSPC calendar.

Volunteers@sexpositiveculture.org to work out any staffing needs and put your party on the Volunteer Calendar.

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Thank you for your interest in creating new and exciting events at the CSPC!

NEW MEMBER ORIENTATIONS

GUIDELINES FOR CSPC NEW MEMBER ORIENTATIONS

Volunteering at New Member Orientations

Volunteers cannot shadow at New Member Orientations without special permission from the Volunteer Coordinator or the Intro Team Manager. Only event-trained volunteers will be given this permission.

§ Event Cashiers can shadow Intro Cashiers

§ Event Ambassadors can Shadow Intro Ambassadors

§ Only Intro Ambassadors can shadow Intro Teachers

Orientation Staff is expected to be on our New Member Intro Mailing list. Other specific training information is posted to this list.

Specific Instructions for New Member Orientations

Orientation staff should arrive for their shift ½ hour before the doors open.
The doors should open ON TIME.
30 minutes after the doors open, Instructors should take the group on a tour of the facility.
People are still welcome to trickle in during the tour. Ambassadors should welcome them and get them started on their paperwork.
The tour should take no longer than 15 minutes. Once you are finished with your tour, you should close your doors and not allow anyone else to enter.
All orientation staff should be finished no later than ½ hour before the next event begins.
Orientation teachers need to do everything they can to maintain this schedule, even if it means leaving out some information.

Example timeline:

Thursday night:

Staff arrives: 6:00pm

Doors open: 6:30pm

Tour starts: 7:00pm

Class starts: 7:15pm

Class ENDS: 8:15pm

All paperwork completed: 8:30pm

Thursday night events begin at 9pm

Saturday night:

Staff arrives: 5:00pm

Doors open: 5:30pm

Tour starts: 6:00pm

Class starts: 6:15pm

Class ENDS: 7:15pm

All paperwork completed: 7:30pm

Most Saturday night events begin at 8pm

Teaching the Orientation:

It is important that the Orientation teacher convey as much information as possible, while still engaging the group. There is a great deal of information in the New Member Packet. Much of it, the new members can read later if they choose.

Try not to focus too much on one area of our community. Each person comes to the CSPC for their own reasons. Each person will find their own portion of the community to identify with. They cannot do this if they inadvertently break a rule or insult or embarrass someone with behavior that we clearly frown on. Be sure to emphasize such areas as tolerance and diversity.

Orientation teachers should provide enough information for people to feel comfortable at their first event. After an orientation, a new member should know what to expect at the CSPC, and know what is expected of them. It is important that our New Member Orientation prepare them for those events and social settings so that they can get the most out of them. Knowing the rules and expectations of events can prevent future embarrassment for them, and for us.

Orientations should last no longer than 1 hour and 15 minutes, including the 15 minute tour. Remember, you are sending all of this information home with the new members. They will read it at their own pace.

Beginning the Orientation:

Here is an example script for the New Member Orientation Teachers:

Hello, my name is ________. I will be your orientation instructor for tonight. I am a CSPC member and... (Ambassador, regular volunteer, Event Coordinator, etc.). I've been a member here for ________ years…. (Tell them a little bit about yourself. Do not include personal information, including sexual or kink related information. Give the group some time to get used to the space and hear a little bit about the CSPC before surprising them with personal details.)

In just a few minutes, we're going to start a tour of the building, and then we'll all come back here for the Orientation. Before we get started, I'd like to explain two things very quickly –

First is our cell phone rule:

Please do not take your cell phone out of your pocket for any reason during this orientation.

This is partly as a matter of courtesy, but also ties into our policy of confidentiality.

And that brings me to my second point:

Privacy and Confidentiality

We take privacy and confidentiality very seriously. We do not allow photography or any other type of recording (intentional or by way of being overheard during a cell phone conversation) at any of our events.

Do not "out'' other people you see here without their consent. Outside of our events, and especially in public contexts or written forums, do not name names, e-mail addresses, or any other specifics that might identify someone that you saw here. Within the Center, it is advised that you not reveal personal information, real names, occupations or other specifics that might put another person in a compromised position.

I hope that this puts any concerns you may have to rest. Please feel free to ask me if you have any concerns about your privacy or confidentiality. If you need to silence your cell phones, now would be an excellent time. I will ask that you step into the bathroom, or right around the corner by the cashier to do so. We’ll be starting the tour in just a few moments.

The Tour:

Start in the Main Space:

The Center was started in 1999, in a bold attempt to create an environment that was accommodating to the sex positive community and transformative in all areas of human sexuality. The first space acquired was the main space that you see here. This space is complete with a main play area floor, a social area, side rooms for messy or medical play, and semi-private space in the back room.

Raw Space:

In 2007 the CSPC acquired the Annex, which you will see in a moment. In 2009 we were able to acquire this space as well, which we call the Raw space. This space has been kept mostly as it was when we gained access to it. The nearest bathrooms are in the Annex or the Main Space, through this area, which we call the Breezeway.

In all of our spaces, you should be able to find water, blankets, sheets and towels, as well as safer sex and clean-up supplies. (Point out safer sex kits and cleaning supplies.)

One thing that we ask is that there is always some sort of barrier between your body and the furniture. (Grab a PILLOWCASE.) If you happen to be naked, or partially naked, you can grab a pillow case, or a towel if need be, and put it down on the furniture before you sit down.

When you're done with any linens, we ask that you gather them up and put them in our laundry hampers. (Toss pillowcase into a laundry hamper to show them that there is always one nearby.) (Grab a roll of paper towels and some cleaner.) The cleaner that we use here is completely nontoxic and safe for both skin and fabrics. As a volunteer run organization, we ask that all of our members clean up after themselves whenever possible. The most effective use of our cleaner is to spray the cleaner on the paper towel, and then wipe down the equipment.

1- SPRAY THE CLEANER ON THE TOWEL.

2- 2- WIPE THE TOWEL ON A PIECE OF EQUIPMENT

3- PUT THE CLEANER BACK (HOLD WITH PAPER TOWEL)

4- 4- THROW AWAY THE TOWEL

Annex:

This space includes 2 bathrooms and a small sex room. We use this space for smaller parties, or for parties that benefit from a clear delineation between social space here in the Annex and play space next door in the Raw.

In the Annex and the Main space, you will also find soda machines, as well as other snacks. We ask that you leave us a small donation for the snacks, and soda from the refrigerators, to defray the costs.

Library:

Our library was founded along with the CSPC in 1999, and then transferred to the Foundation in 2007. It started out in a small room over in the main space. At each new acquisition of space, the library has moved and grown. The Library now has a collection of over 10,000 pieces. The library is staffed by trained volunteers whenever there is an event here in the Annex. The library is also open on Tuesdays during Open Library Time, and during our Tuesday Drop In Social. Members can check out materials whenever there is a librarian present.

AT THIS POINT.... Let everyone know that you will be heading back to the Main space. You should be standing in the library, near the exit door. On that door is a map of all of the entrances. Point out the map and where you are in relation to where you started your tour. Then return to your meeting place.

At the end of the tour, as everyone is getting seated:

Most of you have probably already started reading the New Member Packet that was handed to you as you entered. Over the next hour, we are going to touch upon some of the most frequently asked questions from that packet. We will probably not cover all of the information, so you will want to read through it when you get the chance.

Your Ambassador for tonight is __________. She/he will be collecting your membership packets, along with photo ID and payment. Let your Ambassador speak for a moment, and pick up some membership packets.

We'll take a few more minutes now, just in case there are any last stragglers. Feel free to fill out the membership information if you'd like. ________ or I can help you if you have any questions. We'll also have some time at the end of the orientation. We do need to be out of here by _____, so that the staff for tonight's party can get ready for the event.

Ambassadors:

Here is a script written by an Intro-Ambassador. This is an excellent example of how to treat prospective members at an Orientation.

Ambassador: “Hi, are you here for the New Member Orientation? [1]”
Give them the New Member packets. “Here's the information [teacher], our teacher, is going to cover tonight. The packet is yours to keep whether you decide to join or not. [2]”
“If you decide to join, we'll need this form back with your photo ID and your first year’s membership fee.”

“For a basic membership, that would be $60 or $100. $60 covers the basic first year's membership. $100 covers your first year of membership, plus an All You Can Eat card. With the All You Can Eat card, your first month is like a premium membership and you get into almost all of our parties for free. If you're planning on going to just three or four parties in your first month, it's a really good deal. [3]”

“The name on the card is what goes on the membership card. It can be anything you want except for your last name, as we don't want it in our computer system. [4] We will email you about once a week to let you know what's happening. Other contact info, we do need but we don't use. It's kept locked off-site and only our executive director has access to it. We're never going to call you or mail you anything; it's just to protect our non-profit status. [5]”

“On the other side, make sure to read and initial each of our rules. We do need legal initials, no check marks or smiley faces. Then we need your legal name, sign, and date. [6]”

Give them a clipboard and a pen and escort them to the location of the Orientation. If they look like they're raring to join, let them know they can fill the form out right away to make our job a little easier. I don't tell that to the ones who look nervous, though, as I don't want to pressure anyone. If you have time, let them know about last call and joining at a later date. I usually make a general announcement about that when I do my first pick-up, though.

Last call: “If you wish to join tonight, I'll need your form back by about ten to 8 [Thurs. sched.] so we have time to process it. If you still can't decide at that point, make sure and have [teacher] initial your form that you attended. That way you can join anytime in the next month without having to take the class again.”

You will want to stop in a few times during the class to pick up forms, and then help the Cashier with the processing, if you are able. As you pick up the forms and money, make a written note of how much money you picked up and in what form. For example “Pd $100 cash” or “Pd $50 cc”. That way, if somehow the forms get mixed up, it will be easier to make sure everyone gets the correct change and the right forms back.

Passport Guides:

The Passport program is like a “buddy system” for new members – as well as existing members who would like to get more out of the events they attend.

At several scheduled events each month, Passport gives you the opportunity to attend the Center with a small group of familiar faces: other members of the program, as well as Passport Guides on staff who will act as your hosts.

Each month starts with a Passport Meeting on the first Friday. This is a social gathering where Passport Guides introduce members to each other, so that you can start to form a new network. You can choose from the list of Passport events; much like booking a travel itinerary for your tour group.

At the next month's Passport Meeting, you can meet new members coming into the program and share your experience. You can also break off from the group at any time, and find your own fun.

If you don't make it to the first Friday Passport Meeting, you're still welcome to join the Passport group at any scheduled event. Just pay at the door and ask the staff to point out a Passport Guide — then come on over and introduce yourself!

The Passport program is available at no additional cost; just the normal cost of attending events. The Passport Meeting and some socials are available to non-members, but you’ll need to be a paid CSPC member to attend most events.

If you go to the CSPC web page www.sexpositiveculture.org and click on Membership – Passport you can see the planned monthly events. Find out more by writing to Passport@sexpositiveculture.org.

Cashiers:

Cashiering at a New Member Orientation can be chaotic and frustrating. It is important to stay calm and as organized as possible. Always arrive on time for your shift. This is especially important at Orientations.

Set up the paperwork on the counter at the cashier station so that the packets are easy to access. These are the packets the Ambassador will hand to people as they arrive.

If you start getting forms back early, feel free to start entering them.

Start each packet by entering the money into the cash register, or running the credit card. This way, you know that the credit card is valid before entering the person into the computer. It also gets cash out of the way. Print 2 copies of the credit card receipt and keep them with you to take back to the new member to sign.

Computer System > New Member Orientation

- Enter their scene name in "Name"

- Check over their form really quick to make sure everything's complete and put it in the printer. There should be a sample next to the printer to let you know which way to put it in.

- Enter their first name, middle initial, and first two initials of the last name in their respective boxes.

- Enter their photo ID number. If it's not a WA ID, I identify what state or what form of ID it is and then put the number.

- Hit "Create New Member"

- Hit "Print" (If they are not purchasing an AYCE card, you are finished at this point.)

- Have them sign the forms, cut out the card and laminate it.

- AYCE: Using their brand-new number, go back to the main screen and put them into the event. On their profile write "AYCE begins [today's date], expires [one month from today]." Go to the donations and input a $40 donation.

Paper stuff:

- Retrieve the printed form from the printer, check it for errors, and paperclip their photo ID and any change, credit card slips, etc to it.

- If there is a mis-print for some reason, the computer has a button in "New Member Orientation" that reads "Re-print member XXXXX", so do that if necessary.

- If a form has been really mangled (It has been known to happen) you may have to refill the information on the front of the form, send it through to be printed, and staple it to the ruined form (so their signature and initials are still there).

- Cut out the membership card as neatly as possible. Put it in a lamination sleeve, and then in the cardboard sleeve, and send it through the laminater. Trim the plastic sleeve so that it is wallet-size.

Vouchers:

- The $5 off vouchers is member # specific, make sure you have the right one. That one gets the date, the date to redeem by (+14 days), and the teacher.

- The Hump voucher gets the member number and the date.

All You Can Eat Cards:

- Find the red $5 off voucher with their member #, void and discard.

- Fill out an AYCE card and copy the information to the form that's wrapped around the cards. AYCE gets the member number and the redeem by date (+one month). The form gets the member number and today's date. AYCE cards have their own distinct numbers, make sure the numbers match up with the form. Some cashiers like to laminate the cards, if there is not too much going on.

Returning Bundles to New Members:

- Each bundle should have: New member card, Photo ID, CC slips or cash change, vouchers or AYCE, Centerspace login info.

- After the class, take the bundles out and call out the names on the membership cards (for privacy). If they have a CC slip to sign, make sure that is done before you continue. Make sure the teacher has explained the vouchers and Centerspace login. If not, give them a quick explanation so they know what they are getting.

- Take all of the credit card slips back to the register and then create a drop just like a regular cashier shift.

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EVENT COORDINATORS

CSPC EVENT COORDINATOR GUIDELINES

TRAINING TO BE AN EC

Event Coordinators are expected to be proficient in all significant areas of volunteering. ECs should be able to cover the duties of any volunteer, should there be openings on the staff list, or if a volunteer is unable to work their shift.

Prior to training as an EC, a prospective Event Coordinator must be qualified to fill these shifts: Cashier (both opening and closing shifts), Ambassador and Monitor. This means that the prospective EC must shadow those shifts and feel comfortable signing up for any of them. Once EC training is completed, ECs should consider continuing to sign up for Cashier, Ambassador and Monitor shifts, to keep their skills sharp and stay up to date on any procedure changes.

The prospective EC must then shadow three different ECs at three different events, including at least one opening shift, one closing shift, and one Saturday night event.

Once those shadow shifts are complete, the Volunteer Coordinator and Executive Director will confer as to the qualifications of the prospective EC and decide whether the person is equipped to manage an event on their own.

Ultimately, the EC is responsible for the same tasks as the Monitors, the Ambassadors and the Cashiers. If something is not being done, or being done correctly, it is up to the Event Coordinator to handle the matter in question, or delegate it to someone who has the ability to handle it.

RESPONSIBILITIES

Being an Event Coordinator at the CSPC is a responsibility not to be taken lightly. Event Coordinators are given keys to the CSPC, codes for the computer system, and the combination to the safe where we keep the base tills. Event Coordinators are NOT given access to the Executive Office, or the Drop Safe.

Event Coordinators are expected to always use DIPLOMACY, TACT and DISCRETION. ECs are also expected to be FAIR, ASSERTIVE and FIRM, when necessary. Event Coordinators are the representatives of the CSPC, and have the final word during any disputes or disagreements during events.

SCHEDULING - Scheduling EC shifts is done through our Volunteer Calendar, or via email.

ECs should check the Volunteer Calendar prior to their event to note specific items:

- Setup time. Some events have more extensive setup times than others. The opening EC should plan to arrive with the Setup crew, to let them into the building and allow them access to decorations.

- Volunteer Needs. Not all positions get filled at every party. There are also sometimes last minute cancelations. ECs should take note of which positions have been filled and which are still empty.

o ECs should make an attempt to fill any empty positions in their staff list. Send a note to the volunteer list, post to Centerspace, or send requests to specific volunteers to fill any empty positions.

COMMUNICATION - Event Coordinators are asked to have consistent and reliable internet access and phone service, so that they can be reached. There is an email newsgroup specifically for ECs. Event Coordinators are expected to respond to email from the Executive Director within 24 hours of receipt.

Within 24 hours after a party, ECs are expected to file an EC Report with the Executive Director, via email.

SPECIFIC EVENT COORDINATOR DUTIES & PROCEDURES

The Event Coordinator has a multitude of responsibilities during an event. Everything listed in this manual under Monitor and Ambassador duties can also fall to the Event Coordinator. An Event Coordinator may at times find that they are without a Cashier, an Ambassador or a Monitor. Event Coordinators should be prepared and able to perform every function of every event position listed in this manual.

When you start your shift:

- Communicate with other staff

- Wear badge visibly

- Know the rules of the event

- Be aware of any staffing concerns

Things to Check:

- Sex Rooms

o Safer Sex Supplies

o Laundry Hampers

o Linens & Pillows

- Play Area

o Safer Sex Supplies

o Sharps Containers

o Water dispensers

o Cleaning Supplies

o Clear walking paths

- Bathrooms & Showers

o Paper Goods

o Soaps

o Towels

- Social Area

o Lost & Found

o Cups – Coffee & Water

o Water dispensers

Know where to find:

- Sheets, towels and blankets

- Flashlights

- First Aid Kits

- Ladders

- Cleaning Supplies

- Fire extinguishers

- Garbage bags

- Safer sex supplies

- Lost and Found

- Extra Cups

- Pens & Paper

- Safer Sex Supplies

When your shift is over:

- Communicate with next shift

- Pass on information about:

- Any incidents during your shift

- Concerns or issues about attendees

- Problems with building or equipment

End of party:

- Deposit final drop & Return till bag to safe

- Turn in Volunteer sheet

- Lock all doors, including:

o Main Space door

o Smoking deck interior/exterior

o Main space/Breeze way

o Breezeway/Raw

o Raw/Annex Cashier station

o Office Outer Door

o North Library Exit

o West Annex Fire exit

o Exterior/Interior Outback

- Turn out lights

- Adjust or turn off heating or fans

- Turn off sound system / install cover

If you are the closing EC - Walk through entire space, check doors, lights, heaters & fans. Make sure entire building is secure.

Play Area Etiquette:

- Educate / remind attendees about rules

- Electronics / Photos

- Polite voyeuring

- No Fire Play; No Oxygen Deprivation

- Where to walk/not walk

- Use of towels as barrier on furniture

Social Area Etiquette:

- Educate / remind attendees about rules

- Electronics / Photos

- Polite voyeuring

- No means No

- Volume levels

- Bathroom rules

- Where to walk/not walk

- Use of towels as barrier on furniture

Member Support:

- Notice people arriving

- Make note of new faces

- Pay special attention to guests

- Keep an eye out for crossover

- Keep people from walking through scenes

- Keep an eye out for lost people

- Assist with ladders, hard points

- Assist with equipment

- Approve edge play when you can

ECs: Setting up a party in the computer:

- You will need to log into the computer, and then start and log into the door system

- Click “Create New Event”

- Make any edits necessary

o Be sure to enter: Member Price; Metal Price; Guest Price (should be $10 over Member Price); Promotional Price (if needed)

- Click “Save”

- Click “Begin Event Attendance”

Beginning a party:

- Unlock doors & exits, including smoking deck

- Adjust lighting as needed

- Set up sound/music as needed

- Obtain till – A cashier should accompany you to get the till whenever possible

- Count till and verify with cashier

- Set up computer for event

- Verify any discounts, special events or conditions of the event

Throughout the event:

- Help maintain a safe space for scenes

- Help maintain a safe space for aftercare

- Be a quiet presence “just in case”

- Maintain a constant presence, but do not attract attention

- Wear your badge conspicuously

- Walk through the space, glancing into side rooms, backroom, bathrooms & shower area.

- Request assistance from Ambassadors or Monitors to clean up messes, restock paper goods, etc.

- Help other staff members and Hosts when you can, remembering that your priority is the attendees at the event.

- Listen for Safeword

Expired Members:

- Expired Members are allowed one warning from a cashier before an override must be entered by an EC

- An EC can enter 3 additional overrides over the course of 2 years.

After two (2) years or 4 warnings or overrides, members will be required to attend a New Member Orientation before they are able to renew

Drop procedure

- Drops should be done by the EC and the Cashier on duty. If it is not possible for the cashier to accompany the EC to the drop safe, another volunteer can be chosen by the EC.

- Always make sure the drop envelope has fallen all the way into the safe.

- NEVER divulge the Till Safe combination. If another EC asks for the combination, you should instruct them to send a text message to our Site Coordinator to get the combination.

Cashier Shift Change

- ECs should be available during the Cashier Shift Change, to assist with member support and assist with the Drop.

- Any other EC duties should be covered by another volunteer during the Cashier Shift Change

- See Shift Change Procedures in Cashier section.

If someone asks for something beyond your job:

- Be polite and offer alternative assistance.

- Be clear. Let them know that you are not trying to be evasive or difficult.

- Tell them “I do not have the authority to grant that request.” Or “I do not feel comfortable making that decision.”

- Provide email contact info for Executive Directory or Site Coordinator.

File EC report within 24 hours of event

- EC Reports should include:

- Attendance (if known)

- Member Issues to Note

- Drop Issues to Note

- Name of Person who witnessed the Drop

- Volunteer / Staffing Issues

- Equipment Issues

- Building/Facilities Issues

- Miscellaneous Issues

- Overall feel of party

ECs: Closing out a party:

- Once your final drop has been committed, click “End Event Attendance”

- Close the door system

- Shut down the computer and monitor (if applicable)

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CASHIERS

CSPC CASHIER GUIDELINES

General Information

Cashiers are the first and last impression any visitor has of the CSPC and its volunteers. Cashiers greet all members and guests at the door, check IDs and membership cards, process payments, renew memberships, answer questions about events, and much more.

Cashiers should always be appropriately dressed, showered and neat. If the event has a dress code, Cashiers should adhere to that dress code.

Cashiers should always be friendly and polite. Think of yourself as a greeter. Cashiers should always communicate with their ECs for assistance in case of conflict with a member or guest.

HOURS – Cashiers are expected to be on duty from the beginning of the event to the end. Cashier shifts begin ½ hour prior to the start of the party, overlap by ½ hour at every shift change, and continue until the party is over. We understand that there is little traffic at the end of most parties. During this time, Cashiers act primarily as greeters and door monitors. We ask that cashiers do not leave their shifts early, leaving the door unattended.

INTOXICATED PEOPLE - We do not allow intoxicated or chemically altered people in to our events. If you suspect that a person is intoxicated or chemically altered, quietly and politely explain that we cannot allow them to enter (or re-enter), and ask them to leave the premises. Always contact your EC for assistance.

APPROPRIATE FORMS OF IDENTIFICATION - We accept ONLY government-issued ID cards. We do not accept photocopies or any other facsimile of these documents.

For US or Canadian Citizens, “acceptable ID” means a state or province's Vehicle Driver's License or Instruction Permit (or the equivalent state or province ID issued to non-drivers, or an official USM/MM/SLC ID). For citizens of countries other than the US and Canada, it means an official passport.

GUEST FORMS - We require all non-members to fill out a Guest Consent form prior to entry. These guest forms should be complete with photo ID, proving that the guest is 18 years of age or older. (See “Guest Procedures” Below)

NEW MEMBER ORIENTATION CASHIERS

Special skills are required of New Member Orientation Cashiers. Training to be a New Member Orientation Cashier can only be done with approval from the Volunteer Coordinator. Contact the Volunteer Coordinator for more details.

SPECIFIC CASHIER DUTIES & PROCEDURES

When you start your shift:

- Communicate with ECs and other staff

- Wear badge visibly

- Know the rules of the event

- Be aware of any staffing concerns

Know where to find:

- Register tape (not thermal paper)

- Credit card tape (thermal)

- Staff sheet

- AYCE cards

- Pens, Tape, Paper, Scissors

- Hand stamps & ink

- Money-checking/Counterfeit pen

- Emergency procedures sheet

- Confidential envelopes

- Drop envelopes

- Printer paper

- Extra lamination carriers and sheets

Cashier Area Etiquette:

- Keep socializing in the cashier area to a minimum

- Keep area clear for through-traffic

- Clothing is required

- Brief use of electronics to turn off phones, briefly check time/calendar/text messages is ok. Talking on phone is not allowed.

- Cashiers are allowed to use computers at the front desk ONLY for official CSPC/FSPC business. Use of computers should be limited and discrete and should not attract the attention of the members.

Accepting Checks:

- We only accept checks from members.

- The following must be in the upper left corner:

- Full legal name & Address

- Phone Number

- License/ID Number & Exp Date

- Member Number

Accepting Large Bills:

- We only accept large bills from members if their transaction is over $30 for $50 bills or over $50 for $100 bills; mark the bill with the counterfeit marking pen; if the mark is almost invisible, the bill is good and if it turns black, get the EC.

Guest Procedure:

- Always ask Non-members for Government Issued ID. Enter their name as requested on the tab.

- Ask the Guest to refer to the Rules and Guidelines posted on the wall, as you prepare their paperwork.

- Ask the Guest to READ and SIGN the Guest Form

- Complete the Guest Form with name and ID

- If the Non-member is a guest of a member, also ask the member to sign the Guest Form.

- Fill in your member number in the bottom corner

- Collect Guest Fee*see section on Fees & Costs

- Stamp the Guest’s hand with the appropriate stamp.

At Events Open to the Public:

It is acceptable to use a preprinted guest form for members of the public attending an event without a member escort. Please remind these guests that they are not allowed to crossover to the other party, unless the other party is also open to the public. You should try to have a hand-stamp specific to that purpose, and let the cashier at the other event know which stamp you are using for what purpose.

Entering a new member

- Click on the square that says “new members”

- Enter your name and membership number* in "Processed by"

- Enter their scene name in "Name"

- Check over their form really quick to make sure everything's complete and put it in the printer. There should be a sample next to the printer to let you know which way to put it in.

- Enter their first name, middle initial, and first two initials of the last name in their respective boxes.

- Enter their photo ID number. If it's not a WA ID, I identify what state or what form of ID it is and then put the number.

- Hit "Create New Member"

- Hit "Print" (If they are not purchasing an AYCE card, you are finished at this point.)

- Have them sign the forms, cut out the card and laminate it.

- AYCE: Using their brand-new number, go back to the main screen and put them into the event. On their profile write "AYCE begins [today's date], expires [one month from today]."

- Go to the donations and input a $40 donation.
Collect the appropriate amount for membership.

- Return to the main screen and check the person into the party.

- Collect the amount due (minus any voucher)

At the Beginning of the Event:

- Turn on the laminator

- Make sure the event and entrance fee are listed on the white board, check with EC or host

- Put out the volunteer staff sign-in sheet and enter the numbers as “staff” in the computer, marking the numbers on the list with a check mark after entering the number

- Locate a large manila envelope to hold the guest forms and renewal forms

- Get a stamp and ink to stamp people at the door for re-entry and cross-over

At the end of the Event:

- Turn off the laminator at the latest when no new people come through the door

- Make sure the manila envelope has all the forms in it, date and event written on the front. Take this and the volunteer staff sign-in sheet together with the till and drop envelope upstairs with the EC

If you have a conflict with a member:

- Try to give members the “benefit of the doubt” whenever possible.

- NEVER engage in an argument at the front door.

- ALWAYS seek the assistance of your EC if you have a conflict with a member. Let the EC handle the situation, away from the entry.

If someone asks you something beyond your job:

- Be polite and offer alternative assistance.

- Refer them to another staff member whenever possible.

- Provide emails for Site Coordinator, Volunteer Coordinator and/or Executive Director.

- Refer them to www.sexpositiveculture.org

Answering the Phone:

- Answer the phone if possible; it could be a staff member calling to let us know s/he is late. Be polite and refer callers to our web site about how to join as we are a private, members-only club

Membership Renewal

- Enter the Member’s Member Number

- Click on “Renew”

- The computer will only charge 2011 renewal rates; You must then enter the remaining amount due under “donations”

- Ask the member which membership card they would like

- Print the card and membership forms.

- Have the member initial and sign the form

- Complete the Guest form with the guests name and ID, and your name in the bottom corner

- Cut out the card and laminate it.

6 Month Renewals

- Enter the Member’s Member Number

- Click on “Renew”

- Ask the member which membership card they would like

- Print the card and membership forms.

- Have the member initial and sign the form

- Complete the form with the member’s ID, and your name in the bottom corner

- By hand – you must change the date on the new card. The computer will only renew for 1 year. Cashiers will need to change the expiration date by 6 months.

- USE YOUR BEST HANDWRITING TO DO THIS.

- In the top corner of the membership form, write the same expiration date you wrote on the card.

- Cut out the card and laminate it.

- ALWAYS make a note in the drop report about 6 month renewals.

Membership Expiration Dates

- Memberships always expire on the last day of the month.

- Upon renewal, the membership extends to the last day of the month, 6 months or 12 months from the previous expiration date, or the date of renewal, whichever is later.

- Example: Membership expires 9/30/2010. Member comes in on 8/30/2010 to renew for one year. Membership will expire on 9/30/2011.

- Alternatively, Membership expires on 9/30/2010. Member comes in on 10/15/2010 to renew for one year. New membership will expire on 10/31/2011.

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SYSTEM SPECIFIC INFORMATION

CASH & CREDIT CARD HANDLING PROCEDURES

General Guidelines for Cash & Credit Card Handling:

- NEVER leave cash unattended

- NEVER leave cash out in the open

- NEVER leave the register till drawer open

- NEVER hold on to someone's credit card or identification

When someone comes in to an event, cashiers should attend to each person and complete each transaction completely before moving on to another person. Cashiers should be welcoming and inviting when people enter, and should be pleasant as people leave.

Except as listed in this document, Cashiers should have no reason to open the register drawer or handle the cash during their shift.

Using the Credit Card Machine

1. Slide Card (with Stripe towards the machine)

2. Press F2 Firmly (for CSPC) (if FSPC – skip this step) Make sure it says SPCC Project before next step

3. Press F3 (SLCT)

4. Enter Amount

5. Press Green button

6. If person does NOT want receipt, press Red button; otherwise press Green button

7. Ask the member or guest to sign the slip.

8. Write the member number (if applicable) on the back of the credit card slip.

9. Immediately return the credit card.

10. Immediately enter the slip into the cash register.

- If the member has been entered into the computer, place the credit card slip under the tray in the drawer;

- If the member has not been entered into the computer, because of a delay in processing, place the slip into the tray with the $1 bills.

To Batch the Credit Card Machine

1. Run a Detail Report:

- Press Purple “Reports” button

- Press F3 “Detail”

- A report will print

Press “Exit” to start the next step

2. Run a “Settlement”

- Press Purple “More” button

- Press Fe “Settlement”

- Press F1 “All”

- Press green buttons to confirm (you may have to press this several times thru this process)

3. Wait until you see a Black Line on the printout.

Once you see this line, you are done.

Assisting the Cashier

When the cashier is extremely busy, an EC, a Door Person, a Greeter, or another available Cashier can lend assistance

- Greet people as they enter

- Ask attendees if they are members

- Ask if they are Silver or Premium, ask if they are paying by cash or credit card

- Write down Silver or Premium members’ numbers and allow them entry

- Ask guests to read the Rules and Guidelines

- Apologize for any wait times, and keep things moving as smoothly as possible.

If they are paying with a credit card, and they are a MEMBER, helpers can process these credit cards (See “Using the Credit Card Machine for further instructions) and enter the slip into the cash register (See Our Cash Register for further instructions)

When the cashier is no longer overly busy, the cashier should retrieve these slips and enter the member numbers into the computer.

Don’t forget to:

1. Stamp attendees hands as appropriate

2. Be pleasant and smile

3. Wish them a good evening

Our Cash Register

- Our register buttons are programmed for specific amounts. There is a slip of paper attached to each register indicating which buttons are for which amounts.

- Press the key corresponding to the amount due

- Then press the key labeled “CA/AT/NS”.

- Once you have placed the cash or credit card slip into the register, Immediately close the drawer.

Do not touch any keys beside “CA/AT/NS” on the register when the key is in “Z/PGM” position. Doing so will deprogram the cash register. On the computer in documents is a text file named “to reset cash register keys.txt” with instructions how to reprogram the register

To Run an X or Z Report

- Turn key to X or Z position; hit “CA/AT/NS”, immediately turn key back to “Reg” position

- “X” will print a report without clearing the memory of the event (should be used at shift change)

“Z” will print a report and clear the cash register memory, in preparation for a new event (should be used at the beginning or end of an event)

SHIFT CHANGE & DROP PROCEDURES

Shift Change

- There should not be any socializing up at the Cashier station during a drop.

- The EC must be available during the drop, to help facilitate members and guests coming into the event.

- While one cashier prepares the first drop, the next cashier should be helping people coming into the event.

- Write down Silver or Premium members’ numbers and allow them entry

- Ask guests to read the Rules and Guidelines

- Apologize for any wait times, and keep things moving as smoothly as possible.

- Once one cashier has completed their drop, the next cashier should prepare to start their shift. The outgoing cashier can field people coming into the event while the incoming cashier is getting settled.

- Cashiers should then give report to each other about what is pertinent for the upcoming shift.

Beginning each cashier shift / Shift Change

- Run a batch report on the credit card machine and a X or Z report on the register

- Open the register by pressing the grey “1”, “2” or “3” key, then the blue “CLK” key, followed by the “CA/AT/NS” key. This will sign you in as the first, second or third cashier.

- Count the till to make sure it is correct.

- You should always start with $200. If the opening till is not $200, make a note in your drop report. Do not attempt to balance the till by dropping extra money.

ECs & Cashiers: Drop procedure

- Under the menu Attendance/Drop Report open a New Drop

- Run a bath report on the Credit Card Machine:

- Match batch report with the credit card slips in the register, the total amount goes in the field “Charge”

- Run a report on the Cash Register:

- Count out the till ($200 in the smallest bills you have) If this is a mid-party drop, $200 will go back into the register. If this is the last drop of the evening, $200 will go back into the till-bag and into the till-safe.

- Any amount over $200 is your “Drop”.

- Each denomination of bill has its own field with a slider next to it, count the number of bills and set the slider to the number, the program automatically converts the number into amounts

- Total the amount and write in “Vouchers” if applicable.

- If you have accepted a check, the amount goes in “Check”

- Make sure to list any donations in the field “donations”, with a note in the “notes” field.

- If you have used the “donations” field for anything other than donations (i.e. Purchase of an AYCE Card, Guest Charges, etc), write a note in the “notes” field.

- Put the same information on the outside of the drop envelope; convert the number of bills to actual amounts. Make sure to write the number of the drop (normally “1 of 2” or “2 of 2”) in the bottom right corner

- Do not force the drop to balance. If you are over or under, try to figure out why, and write a note under “notes”.

- Print out one drop report to go in the envelope; Ask the EC if they want an additional copy for their report

- Important – do not “Commit” the Drop until you are satisfied with it, and have a printed copy to go in the drop envelope.

- The cashier ending their shift should then accompany the EC to the drop safe and witness the drop.

- ECs should proceed directly to the drop safe to deposit the drop. There should be no delay in the deposit once the drop has been counted and reconciled.

MEMBERS & THEIR GUESTS – FEES, COSTS & PROCEDURES

	Cost of Membership			Cost of Parties
BASIC MEMBERS – FRIENDS (Basic)	$60 per year or $35 every 6 months			Regular Cost
2 Guests allowed per event (no limit per year) Guest form REQUIRED				Guests pay Regular Cost plus $10
If the door system does not charge the guest $10 extra, collect the extra $10 and put it under “donations”
REMEMBER TO MAKE A NOTE OF THIS IN YOUR DROP REPORT

PREMIUM MEMBERS – PARTNERS (Gold)	$900 per year or $85 per month plus $50 setup fee			Free *Some Exceptions
5 Guests allowed per event Guest form REQUIRED				Guests pay Regular Cost
PREMIUM MEMBERS – LOVERS (Platinum)	$1800 per year or $170 per month plus $50 setup fee			Free *Some Exceptions
1 FREE guest per event (could be a member) Guest form REQUIRED for non-members				ONE Guest Free or Premium price (the same price as the Lover)
8 additional guests per event Guest form REQUIRED				Additional Guests pay Regular Cost
· When a Lover brings in a member as their Free Guest – Enter Lover’s member number into event; Enter the Guest’s member number, then click “Guest Of”, then “Sponsor #”. Enter Sponsor number, click “Set Sponsor” · Computer will attempt to charge additional guests the “Guest Rate”. To make up the difference, use a “Reciprocal Member/Guest Voucher” for $10 (fill in number of Lover)

LIFETIME MEMBERS – LIFETIME PARTNERS (Gold)	$8000 – payable all at once or in quarterly payments for 1 year			Free *ALL onsite CSPC events
5 Guests allowed per event				Guests pay Regular Cost
LIFETIME MEMBERS – LIFETIME LOVERS (Platinum)	$15000 – payable all at once or in quarterly payments for 1 year			Free *ALL onsite CSPC events
1 FREE guest per event (could be a member) Guest form REQUIRED for non-members				ONE Guest Free or Premium price (the same price as the Lover)
8 additional guests per event Guest form REQUIRED				Additional Guests pay Regular Cost
At events where Partners & Lovers pay a fee, For LIFETIME MEMBERS, Click “Guest Of”, then click the radio button marked “EVENT VIP” See notes above for guests of Lifetime Partners and Lifetime Lovers

NON-MEMBERS NOT ACCOMPANIED BY A MEMBER
Guests of the CSPC (with permission slip from Director) Guest form required? YES Admit to: All Parties PRICE: Regular + $10			Members of the public, etc. Guest form required? YES Admit to: Only parties “Open to the public” PRICE: Regular + $10

MEMBERS OF ASSOCIATED ORGANIZATIONS
Members of CSPC Boulder: Treat like a Basic member Guest form required? NO Admit to: All Parties PRICE: Regular Member Price (Use Reciprocal Member/Guest Voucher for $5) Allowed to bring 2 guests (Guests pay Regular + $10)			Members of Reciprocal Organizations Similar to a Basic member Guest form required? YES Admit to: All Parties PRICE: Regular + $5 (Use Reciprocal Member/Guest Voucher for $10) Allowed to bring 2 guests (Guests pay Regular + $10)
To admit a CSPC Boulder member, charge Guest Price, then use a “Reciprocal Member/Guest Voucher” for $10 (Circle $10); Fill in “Boulder”
To admit a member of a reciprocal organization, charge Guest Price, then use a “Reciprocal Member/Guest Voucher” for $5 (Circle $5); Fill in name of organization
RECIPROCAL ORGANIZATIONS as of 1/2012
The Sapphire Club – Seattle The Portland Leather Alliance Vancouver MVK Kitsap ACES			The Sanctuary – Dallas The Citadel – San Francisco Rain City Jacks

ALL YOU CAN EAT CARDS
All You Can Eat Card (for New Members)	$40	Good for 1 month, Parties are Free *Except for events where Premium Members must pay
All You Can Eat Card (for Renewing Members)	$75	Good for 1 month, Parties are Free *Except for events where Premium Members must pay
To admit a AYCE cardholder, click “Guest Of”, then click the radio button marked “EVENT VIP” To sell an AYCE Cards, enter the amount under “donations”, ISSUE AN AYCE Card, make a note in the “Notes” field: AYCE Card Expires: (1 month from the date of issue), and MAKE A NOTE IN YOUR DROP REPORT
OTHER DISCOUNTS – CSPC MEMBERS ONLY One Discount Per Visit, not applicable with any other offers
The CSPC offers a $5 discount to seniors and students. Show your student ID or let the Cashier know that you are over 65 to get a $5 discount at any event.
Student & Senior vouchers (and all other vouchers) are kept in the till pouch. Fill out the voucher with the date, the cashier and the member number and put them in the register. These are treated like cash for counting purposes. A $5 voucher is treated like a $5 bill.

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AMBASSADORS

CSPC AMBASSADOR DUTIES

General Information

Ambassadors are the welcoming committee of the CSPC. It is the Ambassador's job to help all members feel welcome and invited. Ambassadors are extremely important, as they are seen as a direct reflection of the CSPC's mission statement, values and ideals.

Ambassadors should be friendly and approachable by any one at the event. Ambassadors are expected to walk around, talk to people, answer questions and be social. They talk to the person sitting alone in the corner. They circulate and mingle during the party and are visible, helping to create a positive atmosphere to the evening.

An Ambassador should keep their conversations short and friendly. “Hot button” topics should be avoided, when possible. The Ambassador is not there to educate or enlighten members. If asked a question about a specific activity, Ambassadors should attempt to give a general answer, as opposed to offering their opinion. This applies both to positive opinions (i.e. “EVERYONE should try cell popping! I LOVE IT!”) or negative opinions (i.e. “I don’t understand how anyone could do that!”) It is important to encourage members to form their own opinions.

Ambassadors should not be “cruising” or approaching people in a flirtatious manner, and should not be “entertaining” people. Ambassadors should seek out anyone who seems uneasy or out of place, and try to steer them toward other members with similar interests, but should not spend too much time with one person. Ambassadors should not be in conversation with any one person or group of people for more than approximately 3 minutes.

Ambassadors should not interject themselves into conversations already in progress, or intrude into “personal space” unless invited. The Ambassador's job is to seek out people who are not otherwise engaged.

Being social is only part of the Ambassador’s job. Ambassadors also support the EC by monitoring the bathrooms, showers and food areas, helping with snacks, and assisting the Monitors when needed.

Finally, Ambassadors can help others in the social area by assisting in difficult situations. Notice new faces. Try to notice when people seem to be in a situation or interaction that is making them uncomfortable. Whether they are trying to work up their nerve to talk to someone, or trying to figure out how to get out of a conversation without feeling impolite, they could probably use your help. Again, try not to be intrusive, in case you are reading the situation incorrectly. Try making brief eye contact or exchanging just a few words to assess the situation.

NEW MEMBER ORIENTATION AMBASSADORS

Special skills are required of New Member Orientation Ambassadors. Training to be a New Member Orientation Ambassador can only be done with approval from the Volunteer Coordinator. Contact the Volunteer Coordinator for more details.

SPECIFIC AMBASSADOR DUTIES & PROCEDURES

When you start your shift:

- Communicate with ECs and other staff

- Wear badge visibly

- Know the rules of the event

- Be aware of any staffing concerns

Things to Check:

- Bathrooms

o Paper Goods

o Soap

- Showers

o Soaps

o Towels

- Social Area

o Lost & Found

o Cups – Coffee & Water

o Water dispensers

Know where to find:

- Sheets, towels and blankets

- Flashlights

- First Aid

- Fire extinguishers

- Extra Cups

- Water

- Garbage bags

- Pens and paper

- Safer sex supplies

- Lost and Found

Party Support:

- Make coffee

- Wipe down counters

- Fill snack containers

- Wipe down snack shelves

- Make sure all water-coolers have cups nearby

- Assist with other setup or prep as needed

Member Support:

- Notice people arriving

- Make note of new faces

- Pay special attention to guests

- Keep an eye out for crossover

- Provide social suggestions

- Keep an eye out for lost people

- Speak only positively about other events

- Keep conversations short and light

- Circulate / mingle

- Answer questions, provide support

- Alert ECs or Monitors if there are problems

Aftercare Assistance:

- Help maintain a safe space for aftercare

- Guard against interruptions if necessary

- Assist with water, towels, blankets, sheets, etc.

- Assist players without engaging them

- Be a quiet presence “just in case”

Social Area Etiquette:

- Educate / remind attendees about rules

o Electronics / Photos

o Polite voyeuring / Solo Play

o No means No

o Volume levels

o Bathroom rules

o Where to walk/not walk

o Use of towels as barrier on furniture

Throughout the event:

- Glance into bathrooms at least once per shift

o Floors & Seats (messes, puddles, blood)

o Paper products

- Glance into shower at least once per shift

o Towels

o Floors (messes, puddles, blood)

- Check on Coffee & Snacks

o Make coffee as needed

o Wipe up any messes

o Wash dishes as needed

When your shift is over:

- Communicate with next shift

- Pass on information about:

o Lost people

o Concerns or issues about attendees

o Problems with building or supplies

End of party:

- Help with party cleanup

- Wrangle stragglers

- Clean out coffee pot

- Wash dishes & Return dishes to kitchen

- Clean up any clutter, laundry, etc.

- Check for Lost & Found

If someone asks for something beyond your job:

- Be polite and offer alternative assistance

o “Let’s go ask the EC about that.”

o “Let’s check with the Monitor.”

- Provide emails for Site Coordinator, Volunteer Coordinator or Executive Director

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MONITORS

CSPC MONITOR GUIDELINES

General Information

Monitors are there to help. While Ambassadors cater to members in the social area, Monitors assist members in the play space. Monitors’ duties include moving equipment, watching out for spills or hazards, observing play for safety, and helping with special requests.

As a Monitor, you are a FACILITATOR. Your primary focus should not be authoritative, but rather to help people enjoy the party. That means finding supplies, helping with ladders, organizing equipment time, making sure scenes do not interfere with each other and that observers don’t interfere with scenes.

As a Monitor, you are an EDUCATOR – Someone to provide information on many different subjects, such as safe SM play techniques, how to operate a piece of equipment, answering general questions about the space itself, or explaining to observers aspects of others’ play that they may be curious or perhaps worried about.

You are also a GUIDE. As one of the first people that players will meet or see as a representative of the CSPC, it’s important that you maintain a friendly, positive attitude towards everyone.

Finally, you may sometimes be a POLICEMAN – this is last on the list simply because the number of times any monitor will find themselves in a situation where they are an “Enforcer” is quite small compared to the overall time spent on duty. A good Monitor does not go “looking” for violations per se, as much as they are simply being aware of ANY situation where guidance is needed.

Being a Monitor affords you the opportunity to relate to many people in many varied ways. Use this as a chance to make a positive impact on your community, your peers, and yourself.

Provide Information and Guidance. To do so, the Monitor must:

1. BE KNOWLEDGEABLE. This means you must be familiar with the physical layout of the space, including play areas you may not normally use. If you don’t know the layout, ask for a tour prior to your shift (especially if this is your first shift at a new party), to include locations of bathrooms, first aid equipment, safe sex aids, food/beverages, fire exits and extinguishers. You must also have a working knowledge of the rules of that night’s party. This does not mean being an expert on everything, but rather knowing in general what to look for or what should be avoided in specific types of play. If a question or concern comes up that you cannot answer, do not hesitate to go to someone who can. No one knows everything and there is no disgrace in admitting that you are not omniscient.

2. BE FRIENDLY AND COURTEOUS. This may be difficult at 1 am, but you are representing the CSPC and a grouchy Monitor is not a pretty sight. Please remember that our extended “family” includes not only experienced familiar faces, but also new players or people you may not know. These are the very people that may need a friendly nod or word of encouragement the most. Don’t allow your personal field of acquaintance or sexual/gender preference to color your interaction with all participants in the space.

3. ENSURE SAFE AND ENJOYABLE PLAY. We are all familiar with the mantra “Safe, Sane and Consensual,” but as a Monitor, please don’t forget to add Enjoyable to that equation. Whenever an issue comes up, apply the question: “What course of action can I take that will do the most to keep this a safe and positive environment for the most people possible?” The answer to that question, coupled with your own common sense, should lead you to the best solution.

4. HANDLE EMERGENCY SITUATIONS. The particulars of this will differ in each situation, but in general the most important step in dealing with emergencies is for the Monitor to remain calm. This will not only help you in exercising the best possible judgment, but will often make the difference in how others around you react. Panic instills more panic – and people will look to you as their example of how to act.

ALWAYS seek the assistance and support of your Event Coordinator to handle emergency or sensitive situations.

In order to maintain our safe play, Monitors must:

1. LOOK – Keep your eyes, and yourself, moving. Staying in one spot or area for long periods decreases your effectiveness. Don’t observe one scene for long, unless there may be potential problems. Try to keep conversations brief and keep looking around even when you are talking. Making general “sweeps” with your eyes, and using your peripheral discreet vision is often more effective than the “microscope” approach. Set the example for others, and do your observations in a courteous, unobtrusive manner, respecting players’ scenes and spaces whenever possible.

2. LISTEN – Use your ears for signs of possible problems. Observe interactions that seem abnormally loud or quiet. Investigate inappropriate noises immediately – sounds of confrontation or anger, breakage, chain saws, etc. Also use your ears and common sense in listening to people talk – be aware of vocal indications of people who may be too tired, angry, etc to be playing, or who may be under the influence of alcohol or drugs.

3. COMMUNICATE – This is more than merely “listening”. Effective communication is a two way street. This means not just talking to people, but truly interacting with them. If someone brings a question or concern to you, don’t just check it out and then go on. Get back to the person and let them know the situation is OK or has been taken care of. Our players give us many more eyes and ears than we have by ourselves, and their observations are important. Thus, if a person is concerned enough about a situation to approach a Monitor about it, the Monitor in turn needs to follow through with their actions. This not only keeps anxiety levels and rumors in check, but also gives our players positive reinforcement in their interactions with our Monitors.

4. ENFORCE – When it is necessary to enforce CSPC regulations, remember that everyone in the space has signed a form agreeing to abide by our rules and interpretations of such. Even so, some players may simply be ignorant of the rules or unaware of their meaning, in which case an explanation of the regulations in question should suffice. If you do have to enforce a rule with people who are playing, whenever possible, check in with another Monitor or EC to double check your own judgment and perception of the situation. If a player expresses disagreement with a decision (unless it is a blatant disregard for our rules) back off immediately, saying “perhaps I am misinterpreting the situation. Let’s go get the EC to discuss this together.” Ultimately, the Monitor and the EC make the final decisions, but discussing the problem as a common problem, not as a Monitor vs. player situation, will hopefully diffuse the situation and avoid a messy conflict. You have the support and backing of the entire CSPC board and staff. Do not allow names, titles, reputations, etc to intimidate you into ignoring or compromising CSPC regulations.

PLEASE see the sections later in this document entitled Edge Play & Interrupting A Scene

SPECIFIC MONITOR DUTIES & PROCEDURES

When you start your shift:

- Communicate with ECs and other staff

- Wear badge visibly

- Know the rules of the event

- Be aware of any staffing concerns

Things to Check:

- Sex Rooms

o Safer Sex Supplies

o Laundry Hampers

o Linens & Pillows

- Play Area

o Lost & Found

o Safer Sex Supplies

o Sharps Containers

o Water dispensers

o Cleaning Supplies

o Clear walking paths

Know where to find:

- Sheets, towels and blankets

- Flashlights

- First Aid Kits

- Ladders

- Cleaning Supplies

- Fire extinguishers

- Garbage bags

- Safer sex supplies

- Lost and Found

Party Support:

- Check on Safer Sex Stations

- Monitor back rooms & Side Rooms

- Monitor Main Room

- Look out for messes in play area

- Put dirty laundry in hampers

- Monitor side rooms

- Assist with other setup or strike as needed

Member Support:

- Notice people arriving

- Make note of new faces & guests

- Keep an eye out for crossover

- Keep people from walking through scenes

- Keep an eye out for lost people

- Assist with ladders, hard points

- Assist with equipment

- KEEP MOVING

- Answer questions, provide support

- Alert ECs if there are problems

Scene Assistance:

- Help maintain a safe space for aftercare

- Guard against interruptions if necessary

- Assist with water, towels, blankets, sheets, etc.

- Be a quiet presence “just in case”

- Listen for Safeword

Play Area Etiquette:

- Educate / remind attendees about rules

o Electronics / Photos

o Polite voyeuring

o No Fire Play

o No Breath Play

o Where to walk/not walk

o Use of towels as barrier on furniture

Throughout the event:

- Glance into back rooms periodically

o Keep chat to minimum

o Be aware of people waiting for space

o Note any safety concerns

- Glance into side rooms periodically

o Towels, sheets

o Floors (messes, puddles, blood)

- Parking lot sweeps

o Note any loitering

o Note any vandalism

o Note illegal parking

When your shift is over:

- Communicate with next shift

- Pass on information about:

o Any incidents during your shift

o Concerns or issues about attendees

o Problems with building or equipment

End of party:

- Consult with EC

- Help with party cleanup

- Clear out back room/Wrangle stragglers

- Return any moved/removed furniture

- Clean up any clutter, laundry, etc.

- Check for Lost & Found

If someone asks for something beyond your job:

- Be polite and offer alternative assistance

o “Let’s go ask the EC about that.”

o “Let’s check with the Ambassador.”

- Provide emails for Site Coordinator, Volunteer Coordinator or Executive Director

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EDGE PLAY & OTHER MONITORING SPECIFICS

EDGE PLAY

Rules for Edge Play

The policy at the Center is that certain activities must be approved by the EC before the scene starts. We commonly refer to these activities as “Edge Play”.

o What is Edge Play? The term “Edge Play” has different meanings for different people. However, it is generally defined as “BDSM activities which could cause permanent harm or are potentially life-threatening”. Specifically, we would like to be made aware of activities that include:

§ Takedown Resistance or “Forced” Sex Play

§ Piercing, Cutting or Branding (though not necessarily all knife or needle play)

§ Suspension scenes

When approached with a question about edge play, the EC should first evaluate whether the party can safely accommodate the activity.

Remember that while we are responsible to the players involved, we are also responsible to the other people in the space.

Things that can influence the decision

§ The layout of the party

§ The size of the crowd

§ The mood of the event

§ The qualifications of the individuals

§ The proper equipment

Remember:

Suspensions can only happen under approved hard-points and with approved equipment. Never allow anyone to string a rope or materials susceptible to abrasion directly through our hard points. This is known as the “metal on metal” rule.

The Top should be able to articulate a plan for raising and lowering the bottom if asked by a Monitor or EC.

If you have not seen this Top suspend someone before, you can ask to see their gear to make sure they have the right equipment.

If someone proposes doing a self-suspension, it is up to the EC to approve.

As a general rule, we try to say yes. However, we are not obligated to do so, and we have plenty of contributing factors to take into consideration. If you do not feel comfortable monitoring a particular type of play, it is acceptable to say no.

OTHER TYPES OF PLAY TO KEEP AN EYE OUT FOR

Many other types of play might need specific types of monitoring, even if they are not considered “Edge Play Activities”.

Players are expected to inform Monitors ahead of time if they are going to engage in a loud, rough, or very intense scene. Players should also inform the Monitors of play that requires special clean up or protective procedures. This will allow the staff to comfort concerned observers that what is happening is consensual and that he has spoken to the submissive about it.

o Standing bondage and mummification might require time-sensitive monitoring

o Suspension and bondage scenes might benefit more from equipment monitoring

o Needle and knife play should be monitored for accidents; other players should be kept back for safety

o Single tail scenes should be watched for space usage and wanderers

These are just a few examples of how different types of scenes need different types of monitoring.

Remember – Always listen for SAFEWORD.

SPECIFIC FACILITY RULES

These are the activities that we do not allow at the CSPC, taken directly from the Facility Rules:

· Significant oxygen deprivation is not allowed. Covering someone's nose, mouth, or gas-mask opening is permitted as long as breath is not restricted to the point of unconsciousness. Gags, hoods, collars and other head gear are fine so long as they're not significantly impairing someone's ability to breathe.

· Intentional significant carotid artery compression is also not allowed (choke/sleeper holds, etc).

· Scat play is not allowed.

Other pertinent items from that list of rules:

· The House Safeword is “safeword”. Use of this word could result in staff intervention.

PARTY SPECIFIC RULES

Some events have their own rules, or a specific focus. If your event has a specific focus or special rules, we ask that you post a sign with these rules as conspicuously as possible, making it very clear that these are EXCEPTIONS to the usual house rules.

· Such as - "Allowed at The Asylum without prior permission: Blood play, electrical play.... " (Please be as specific as possible)

All members have been informed that certain activities are not allowed, and other activities must be discussed with an EC prior to a scene.

· If you don't have any problem with these activities, grant them permission and thank them for asking.

· Please do not tell people that they don't have to ask. This can lead to confusion between parties and mixed messages for our members.

INTERRUPTING A SCENE

At the New Member Orientation, new members are informed of the following:

A Staff member may ask you stop an activity:

If the staff member believes that your actions present an unreasonable and imminent danger to yourself, your partner, other members, or the property of the CSPC.

If there is some other circumstance or outside influence that necessitates an interruption.

Interrupting a scene, regardless of the reason, is one of the most difficult tasks a Monitor will ever face. It is also a last resort and should not be taken lightly. If you have observed something which you believe requires intervention, you should first determine the level of response needed. In most cases, advice or questions can wait until the scene is over. If the behavior you have noticed does not constitute and immediate risk, wait until the scene is over, and discreetly approach the Top.

In some cases, a simple and subtle reminder is sufficient. Getting the attention of the Top by using eye contact or a slight wave and very quietly reminding them of our rules and regulations is usually enough. If you can lend any assistance toward correcting the situation, please do so. This might include fetching a towel to clean up a spill, or getting a tarp to put on the floor under a potentially messy scene. In many cases, no interaction between you and the players is necessary. If you notice that they have started playing without any water available, you can get water and place it on a table near the players. In most cases, the players will thank you later.

In some cases, a situation might require immediate action. In such cases, approach the players involved, identify yourself and the concern, and request that the play stop. Address the issue in a polite but firm manner, and see that the problem is corrected or clarified. While this level of response requires quick, firm action, you must still maintain a polite and reasonable demeanor. Your interaction should still be as discreet and unobtrusive as possible to other scenes in the area.

If you ABSOLUTELY must interact with players in a scene (and this includes setup, wrap-up and aftercare), IF AT ALL POSSIBLE try to address the Top and not the bottom.

REMEMBER, people who have just finished a scene are full of all kinds of emotions, endorphins, hormones, etc. It is NOT a good idea to confront someone at this stage. If they have committed some transgression or faux pas, talk to them about it LATER. It is an especially BAD idea to lecture them, give them a lesson or try to teach them anything at all, even if the lesson is necessary. At this particular moment, they will NOT HEAR YOU. It is in everyone's best interest for you to wait a little while, until they are back in the social area with their clothes on and having a soda, before you talk to them about something that they did that may have been slightly “off”.

If at all possible, consult with an EC before breaking into a scene. If it is not possible to consult with the EC before breaking into a scene, confer with the EC about the situation as soon as possible.

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EMERGENCY PAGES

EMERGENCY PROCEDURES

In Case of Emergency

STAY CALM AND DETERMINE THE NEED FOR HELP

The two most important things to remember in an emergency are:

1. Stay Calm. Take just a moment to get under control. Attempt to keep those around you calm. Your demeanor and body language is very important in conveying an appropriate response to any situation.

Remember: There is virtually no situation that necessitates running. A quick deliberate walk will suffice without alarming the club members or risking an additional injury.

2. Know when you need to call for help. Be realistic. Understand there is a limit to what you know and don’t know, can and cannot do. There is no time for Mr/Ms. Ego Top to take charge.

If you Dial 911

1. Remain Calm

2. Briefly, state the nature of the problem (i.e. fire, heart attack, assault)

3. Give the CSPC street address, nearest intersection and phone number at the Center:

Main Space: 1602 15^th Ave W – Seattle, WA 98119

Annex: 1608 15^th Ave W – Seattle, WA 98119

Corner of 15^th Ave West and West Garfield

Under the Magnolia Bridge overpass

Phone: 206-270-9746

4. Stay on the line until the 911 operator tells you it is okay to hang up

5. Return to the scene and let the victim and those helping know that help is on the way

IMMEDIATELY: Contact the Site Coordinator and/or Executive Directory

LATER: Remember to make a note of this in your EC report. If you are not an EC, send the Executive Director a detailed email of the incident. Include names and member numbers in the email if possible.

As always, any time members’ names are mentioned in writing, the report must be delivered directly to the Executive Director, for the protection of members’ privacy.

PHYSICAL CONFRONTATIONS

Though very unlikely to occur, you may find yourself in a physical confrontation. Should you find yourself in such a situation:

1. DO NOT try to handle the problem by yourself

2. Summon the Event Coordinator, Monitor or other staff

3. Attempt to keep the situation nonviolent

4. Stay several steps away from a potentially violent person

5. Always avoid physical contact or any aggressive sort of movement.

6. If a situation does become violent, stand clear. Do not participate

PROTECTING YOURSELF

1. KEEP YOUR DISTANCE: Staying several steps away from a potentially violent person will give you more time to react and them less reason to attack you.

2. MAKE A PATH FOR PROBLEM PEOPLE TO EXIT: When a situation has dissolved to a threat of violence, the parties have to leave the premises. You want to provide a clear escape route for them towards the door.

3. TELL THEM FIRMLY, POLITELY, AND NOT TOO LOUDLY, “SIR / MA’AM, YOU HAVE TO LEAVE NOW!”

4. DO NOT ENGAGE IN ANY FURTHER ARGUMENT: Period. Regardless of what the other party says to you, remain on task and CONTINUE TO TELL THEM TO LEAVE.

5. NEVER PUSH OR ESCALATE THE AGGRESSION.

6. IF PHYSICAL CONTACT OCCURS, DISENGAGE IF POSSIBLE AND DIAL 911. If you cannot do this, ask someone else to do so.

7. TELL 911: WE ARE A MEMBERS ONLY ORGANIZATION. WE HAVE ASKED SOMEONE TO LEAVE THE PROPERTY AND THEY WILL NOT DO SO. WE WOULD LIKE AN OFFICER TO COME AND ESCORT THEM OUT.

POLICE AND OTHER OFFICIAL VISITORS

Contributed by Attorney Robin Friedman

If approached by Law Enforcement, or any other public official, please do the following:

1. First, ask the officer if there is anything you can do to help them. They may be there for something as simple as an improperly parked vehicle.

2. If they tell you that they want to take a look around, tell the official, “This is a private club for members only, and I do not have the authority to consent to your entrance, but I will get someone who does. Please wait here.”

3. Immediately call the Event Coordinator, who should immediately notify the Executive Director, the Site Coordinator or a Board Member IN THAT ORDER. If working at the door, send another volunteer in search of the EC. DO NOT leave the officer(s) alone at any time.

4. If the officer(s) decide(s) that they are not willing to wait and insist on entering the club, you step aside, keep your hands in plain view (NEVER BLOCK OR TOUCH THE OFFICERS), and as you do, state the following, reading it aloud, verbatim:

“I do not consent to your entry on the premises, nor am I waiving the privacy rights or Fourth Amendment rights of anyone present, but I will not obstruct you in the performance or apparent performance of your official duties.”

Most importantly, stay calm, courteous and respectful. DO NOT give the officer any “attitude”.

When will the EC or Executive Director allow officers or officials inside?

During CSPC events, on-duty police officers will be allowed inside only under the following conditions:

1. They are summoned by the Staff and need to come inside.

2. They show a Search Warrant specifying where, why and for what they are to search, or;

3. They “force” their way inside, either against our will, without proper warrants, or in “hot pursuit” of a criminal (in which case there are specific qualifications.)

If this should happen, do not stand in their way or attempt to stop them, but do make clear your protest and attempt to get their names, badge numbers or descriptions.

Ø Meet Interesting People	Ø Contribute to our Community
Ø Learn New Skills	Ø Help Shape the Future of the CSPC
Ø Strengthen Your Resume	Ø Get in free whenever you volunteer
Ø Earn credit toward Silver Status – and get in free to most events!

· Have a current CSPC membership	· Train other volunteers
· Attend a Volunteer Orientation	· Abide by all volunteer team rules & guidelines
· Be a member of Centerspace.org	· Abide by all membership rules & guidelines
· Join our Volunteers-Only Google mailing list	· Volunteer regularly to keep skills up to date
· Shadow at least 3 times, or as many times as necessary to learn the preferred position	· Attend Volunteer Refresher Courses or other educational opportunities

CSPC Executive Director	director@sexpositiveculture.org
CSPC Site Coordinator	serene@sexpositiveculture.org
CSPC Volunteer Coordinators	volunteers@sexpositiveculture.org
CSPC Board of Directors	president@sexpositiveculture.org
Art	jim@jimduvall.com
Big Idea Meeting	bigidea@sexpositiveculture.org
Building & Maintenance Issues	maintenance@sexpositiveculture.org
Calendar	calendar@sexpositiveculture.org
FSPC Workshops	workshops@sexpositiveculture.org
General Info questions	info@sexpositiveculture.org
Pacific Northwest Library for Sex Positive Culture	library@sexpositiveculture.org
Passport Program	passport@sexpositiveculture.org
Sound System	russell@twobigmeanies.com

Learning Styles

Characteristics

Teaching Strategies

HOSTS & CHAMPIONS